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Koons Lexus of Wilmington Service center
- Automotive
- Wilmington, DE
About this business
The Koons Lexus of Wilmington Service Center is staffed with an experienced team of automotive technicians specializing in service for new and used cars and SUVs. At Koons Lexus of Wilmington we only use genuine OEM certified parts in our auto repairs. Our service technicians also have years of experience working on all types of Lexus cars, new and old. And, with Koons Concierge available to all vehicles purchased at Koons, you can schedule your service online, keep up-to-date via text, and we'll pick up & deliver your vehic... read more
Location details
2100 Pennsylvania Ave, Wilmington, DE, 19806, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I bought my first Lexus from the original dealership in 2001 a certified used 1998 LS 400 from Bobby Jones. I drove my car for 19 years. Back then the customer came first and my service needs were met above and beyond expectations. Present day purchased a 2018 ES350 in 2020 from Newark Toyota World the car I brought in for service due to diagnostic that had to be addressed by a Lexus dealership. What service advisor Rob Payson needs to remember that not calling to give updates, phone tag having others answer and just total l... read more
At Lexus of Wilmington, Bri Collins was so friendly, knowledgeable, and helpful in our purchasing experience. There was no pressure and he was very accommodating. We would recommend him as a salesperson!
Rob was my service advisor and because of his lack of professionalism and HORRIBLE communication, I had the worse customer experience that I've ever had at this Lexus dealership!! He made me feel as if I was not not a priority and unimportant!!! My car was in the Lexus garage for 8 days and during this time Rob did not respond to several of my texts messages and calls or was extremely delayed in returning my calls. He took 6 out of the 8 days supposedly trying to save me money (which never happened) by finding a used part an... read more
Frequently asked questions about Koons Lexus of Wilmington Service center
How is Koons Lexus of Wilmington Service center rated?
Koons Lexus of Wilmington Service center has a 4.7 star rating with 2,006 reviews.
When is Koons Lexus of Wilmington Service center open?
Koons Lexus of Wilmington Service center is open now. It will close at 8:00 p.m.
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