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Koons Collision Repair Center
- Auto Repair
- Alexandria, VA
About this business
Location details
5800 Edsall Rd, Alexandria, VA, 22304, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I recently wrecked my Tesla and needed to find a certified repair shop—there aren’t many in the area, and my original plan was to take it to Tesla. The closest Tesla service center was so far away that I decided to give Koons Auto Collision a try after reading their reviews. I’m so glad I did. From the very beginning, the entire experience was smooth, professional, and incredibly efficient. My schedule was extremely busy, and there were times when it was hard for me to get in touch, but the team was unbelievably understandi... read more
My review is in line with the other one-star reviews. BLUF: terrible customer service and they provide false information when the vehicle is ready to be picked up. I had to continually call for progress updates every few days. Shouldn't that be the other way around? If you especially need to pay out-of-pocket for a repair and rental car, beware of this body shop: For someone that takes meticulous care of her vehicles and was eagerly awaiting to receive her brand new vehicle back due to a hit-and-run incident, the insurance ... read more
Just had my vehicle repaired by this body shop upon recommendation from the dealership I originally purchased my vehicle. I am SO HAPPY that I had my car paint work done with them! They did an EXCELLENT job and my car looks new! I also want to give special kudos to Mr. Lionel Stewart who was my point of contact at the body shop. He directly helped me as a liaison with my insurance company as well as keeping me informed about the whole process. He is WONDERFUL! I felt my car was in good hands and I trusted the full process du... read more
Great service! My car looks brand new after the repair. The staff kept me updated throughout the process and delivered on time. Highly recommend Koons Alexandria Collision Center! Specially Thanks to TJ Or maybe CJ Sorry Bro I forget the name.
Outstanding Customer Service I just wanted to take a moment to thank Lionel for going above and beyond during my recent visit. It's rare to come across someone in customer service who is not only attentive but also genuinely kind and thoughtful. While I was in the lobby for over an hour getting assistance, you took the time to check on me, making sure I was comfortable and informed. That small gesture meant a lot. I’ve come to Koons Service on several occasions, and without a doubt, you have far exceeded my expectations. ... read more
Frequently asked questions about Koons Collision Repair Center
How is Koons Collision Repair Center rated?
Koons Collision Repair Center has a 4.3 star rating with 404 reviews.
When is Koons Collision Repair Center open?
Koons Collision Repair Center is closed now. It will open tomorrow at 9:00 a.m.
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