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Kong Company
- Manufacturing
- Arvada, CO
About this business
KONG established a standard for dog toy performance and durability. KONG Toys are used and recommended by veterinarians, trainers, dog professionals and customers worldwide. The story of KONG began with a German Shepherd named Fritz who enjoyed chewing on rocks, an activity that wore down his teeth and worried his owner, Joe Markham. One day, Markham was disassembling his van and started to randomly throw parts at Fritz to coax him away from eating rocks. Nothing worked until a suspension part was thrown Fritz s way. Markham... read more
Location details
16191 Table Mountain Pkwy, Ste d, Arvada, CO, 80403, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Twice over the years I've had to call about material composition of some Kong toys after hours and have left a voicemail. And twice now, I've received a prompt call back the next business day with the info I requested and more - and bonus, the lady who returned my call was super pleasant and knowledgeable. Sounds like a given for customer service, but these days it's not. Kong, you've got some good people in that department.
This is the happiest business I’ve ever been to! Terri at the front desk is an absolute delight and brightens my day every time I see her!
Remove Kong Toys from European pet stores. Many of these products come with no care instructions and then try to suggest you broke it by washing it. This is unacceptable and other manufacturers are forced to provide care instructions. Absolutely disgusting service from your EU office in UK. Very dismissive and zero interest in taking it seriously. So now we go to the European Consumer commission 👍🏻
As someone who has used your products for multiple dogs over the decades, the declining quality and incredibly poor customer support this company seemed to take on in the past years is tremendously sad. The last two classics I purchased had quality issues compared to those I have had and still continue to use. In trying to get anything back from their customer support, it was a heck of a lengthy and unsupportive journey. Afterwards I did some research and it appears the slow and poor customer performance is something you can... read more
Their dog harnesses suck
Frequently asked questions about Kong Company
How is Kong Company rated?
Kong Company has a 3.5 star rating with 56 reviews.
When is Kong Company open?
Kong Company is closed now. It will open on Monday at 9:00 a.m.
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