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5706-K, 5706 General Washington Dr, Alexandria, VA, 22312, United States
Get directionsI don’t like leaving negative reviews, but I do have a few notes for this business: 1) genuinely awful customer service over the phone. I got hung up on multiple times just trying to make an appointment. 2) they will tell you a time range (e.g 8am to Noon) where the technician will arrive and they will try to show up at 4pm, making scheduling completely unpredictable, which is problematic when you also have a day job you’re trying to work around. 3) I got so frustrated with their lack of care and service that I just went ano... read more
I wanted a exterior outlet installed so I could "plug in" my motor home (RV) at home. I made a appointment with Kolb Electric, a technician (assessor) came out, and I provided a quote a couple days afterwards. The quote was for $950 which was fair. However, the quote was incorrect. The RV outlet requires a 30amp 120 volts not 240 volts that was referenced in my quote. I asked for the quote to be amended. That when Kolb Electric went dark. I never received a reply or amended quote. I followed up with a few emails and still no... read more
A simple heavy up of my panel has dragged on for nearly a year. They tired to bury a 50 amp cable 6 inches deep in my yard and tried to tell me it was up to code. Permits are not closed out and the company does not return my calls. I picked them because I thought they were reputable but have had nothing but bad experiences with them.
We just used Kolb Electric for the third time and I was reminded of how fabulous their service is, from our initial call, to an estimate and then the excellent completed work. In our previous home, they upgraded an electric panel, put in a surge protector, and saved our house from disaster just in time. They were efficient, kind, and solved the problem with one visit. Three summers ago, they put in an extra circuit in our current home to run for a hot tub/swim spa. They came back once the spa was installed to connect it. The... read more
The electrician was great- but their billing office is horrible. I’ve been waiting for an invoice for over two weeks. Frequent calls and emails to customer service always get the “I’m sorry I’ll contact our billing office and they’ll send it right away”. But nothing ever is sent. I don’t recommend any company who can not give you an invoice immediately - much less two weeks later- do not use these guys.
Kolb Electric has a 3 star rating with 42 reviews.
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