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Koala (showroom currently closed)
- Retail
- Alexandria, NSW
About this business
We're always open online at koala.com! Our Customer Service Team are here for you 7 days a week on 1800 575 337 Koala is an Australian furniture company that makes furniture easy to buy, try and move. Aussie designed furniture for Aussies. We offer the highest quality bedroom and living room furniture items, such as mattresses, bed bases, sofa, sofa beds and dining, all of which come with a 120-night trial! Founded by two Byron Bay natives, Dany and Mitch, Koala has grown from a small mattress retailer to one of the more pop... read more
Location details
Unit 12/37-41 O'Riordan St, Alexandria, NSW, 2015, Australia
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My husband and I have had the koala mattress for almost 9 years The customer service has to be the best I’ve ever received. They’re kind, quick and resolve any issues you may have quickly and organised. The bed frames (we have had two) have pros and cons, they’re super easy to build, no tools are required. One was super noisy just to get in and out of bed but our second isn’t as bad in the squeaking department. The mattress - we have had two (one was replaced) it’s comfortable for sure but and this is a huge but - we have ha... read more
I don’t recommend buying bed sheets from Koala. I purchased some on Tuesday because they promised next-day delivery, or at most within a 3-day window—which would’ve been today, Friday. Yesterday, I tracked the parcel and saw the status marked as DELIVERED, but it wasn’t at my address. It caused a lot of unnecessary stress. Eventually, I managed to get in touch with their team, and they casually told me: “Oh no, it hasn’t actually been delivered yet. Sometimes the system updates the status to 'delivered' before it arrives.” A... read more
While the mattress itself is of great quality, the delivery service was unfortunately very unsatisfactory. Mattress and topper (two large boxes) were delivered to the wrong address. When I spoke with the customer service team, they acknowledged the error but I was advised that the driver was no longer in town and unable to rectify the issue promptly. It was suggested that if we wanted the boxes collected quickly (and not left overnight) we would need to arrange to collect them ourselves. We have no means of collecting or mov... read more
Kim was absolutely fantastic! Definitely recommend to go see him!
Frequently asked questions about Koala (showroom currently closed)
How is Koala (showroom currently closed) rated?
Koala (showroom currently closed) has a 4.1 star rating with 747 reviews.
When is Koala (showroom currently closed) open?
Koala (showroom currently closed) is closed now. It will open on Monday at 9:00 a.m.
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