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Kitchen Cabinet Outlet

3.6

About this business

Vanities, Medicine Cabinets, Kitchen Cabinets, Granite Tops 

Location details

431 Harpers Ferry Rd, Waterbury, CT, 06705, United States

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WeekdayScheduleStatus
MonClosed
Tue8:00 a.m. to 5:00 p.m.
Wed8:00 a.m. to 5:00 p.m.
Thu8:00 a.m. to 5:00 p.m.
Fri8:00 a.m. to 5:00 p.m.
Sat9:00 a.m. to 3:00 p.m.
SunClosed
3.669 reviews
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Sandra D.'s profile image
Sandra D. 
3 years ago

Zero stars is not an option but I wish it was.1st time in 16 years doing this. I ordered bathroom cabinets and received wrong stain, poor finished surfaces, and wrong wall cabinet all together.My fault for going to them for 1st time & not requesting a picture to approve. The order receipt doesn't detail anything but the manufacture unique inventory codes etc. Received zero customer service.After 3 minute conversation, I was told by the sales person that I didn't request what I had ordered and that same sales person stated t... read more

Cara L.'s profile image
8 years ago

This store makes shopping for a vanity or cabinets easy. They have a large variety in many price ranges. The sales staff are knowledgeable & don't try to have you buy the most expensive items. As for customer service & quality at very good prices,they were outstanding. After my experience I recommend start here first. 

John M.'s profile image
8 years ago

As a Home Improvement Contractor, this company is the worst I've ever done business with.. Chris of their Waterbury store is non-respona I've and appears genuinely disinterested... Suggestion find another Kitchen and Bath Store. 

Linne U.'s profile image
Linne U. 
8 years ago

Awful company to deal with. They never return phone calls. It took me longer to get my re-order cabinets that was clearly their fault than my regular order. They claimed there was a two month high Jewish holiday from the manufacturer. Will never use this company again. 

Janna B.'s profile image
Janna B. 
10 years ago

Just wanted to say thank you to KCO for a beautiful product that now graces the kitchen of my 108 year old colonial home. The most important objective I had in updating the kitchen was to have a room that coordinated with the rest of the home, and suited the age, scale and woodwork in the other rooms. And of course, to stay within budget. I chose Mastercraft cabinets, which was a midrange product as far as cost goes, and am very happy with the way they turned out. They look like top of the line cabinets. And the cost was nea... read more

Lisa N.'s profile image
10 years ago

These guys were great at both stores. I started looking in Southington but ended up in Waterbury. Regardless, the salespeople I worked with in both locations were friendly, very helpful and very professional. I ordered an Omega kitchen which I love and looks great in my home. Everything was delivered on time and the installation was impeccable. I truly enjoyed working with my salesman and I have and will continue to recommend these guys to my friends and family. Thank you! 

Mike M.'s profile image
12 years ago

Bad Customer Service Still waiting for them to replace my damaged cabinets, ordered cabinets 6months ago. Nobody from the store has returned my calls, I guess once they are paid, they don't care about you anymore. Won't even return my calls.... 

shelly K.'s profile image
12 years ago

Damaged Cabinets Worst customer service ever!!! Ordered and paid for high end cabinets and accessories and received damaged product, no one at the store is willing to replace the damaged cabinets. No return calls or emails from Jimi Clarke. Stay away from these shady people!! 

2Christian's profile image
2Christian 
14 years ago

Let down – The KCO both in Waterbury and Southington seem to have a disconnect. We had to follow up with SEVERAL phone calls to get a delivery date...because they couldn't figure out the date we ended up having to reschedule our carpenter guy and granit installers 3 times. The day we were suppose to pick up the cabinets was a JOKE. We went to the Waterbury store and from there we had to follow a guy in a van to their old location still in Waterbury. He took my husband to a dark warehouse where he used the light from his ipho... read more

Frequently asked questions about Kitchen Cabinet Outlet

How is Kitchen Cabinet Outlet rated?

Kitchen Cabinet Outlet has a 3.6 star rating with 69 reviews. 

When is Kitchen Cabinet Outlet open?

Kitchen Cabinet Outlet is closed now. It will open at 8:00 a.m. 

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