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Kissimmee Utility Authority
- Electricity Suppliers
- Kissimmee, FL
About this business
The Kissimmee Utility Authority owns, operates and manages the municipal electric system established by the city of Kissimmee, Fla., in 1901. KUA is one of the five largest utility companies in Florida. Its more than 300 employees serve approximately 58,000 customers in Kissimmee and surrounding areas. The company owns and operates the Roy E. Hansel Generating Station and the Cane Island Power Park. It provides a variety of services, including utility services, KUA.net Internet services, phone services, home security plans a... read more
Location details
1701 W Carroll St, Kissimmee, FL, 34741, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Shout out to KUA for their prompt communication and response! Every time I’ve needed assistance whether it’s reporting an outage or asking a questio. Their team has been quick, helpful, and professional. It's clear they prioritize customer service and community needs. Power restoration is always fast, and they keep us well-informed throughout the process. Appreciate the reliability and dedication. Keep up the great work, KUA!
Update: KUA’s Customer Service investigated my complaint and accepted that the matter could have been handled better. In light of their apology I have revised my rating from 1 to 4 I have been a loyal customer of Kissimmee Utility Authority for nearly 15 years, consistently paying my bill promptly, within hours of receiving it. Therefore, I was quite concerned when I recently contacted customer service to inquire about a potential power outage in my area, only to be informed that my electricity had been cut off due to non-pa... read more
Customer Feedback on Kissimmee Utility Authority (KUA) I have been a loyal customer of Kissimmee Utility Authority for nearly 15 years, consistently paying my bill promptly, within hours of receiving it. Therefore, I was quite concerned when I recently contacted customer service to inquire about a potential power outage in my area, only to be informed that my electricity had been cut off due to non-payment. When I mentioned that I did not recall receiving a billing email, I was told, rather forcefully, that a reminder email ... read more
Rosana in New Accounts is AWESOME! Not only is she professional, results driven, and kind, she provided us with Excellent Customer Service. We highly recommend that if you need anything New Accounts related, ask for Rosana.
The customer service representatives definitely need better training. I placed a request to start service over a week ago. I haven't received a response until this week. I sent in all documents and I'm promised by an agent earlier in the day I would be able to start service on my move in date once I submit one more document. So I submit it and I call and the second rep who answers my second call, Claribel is EXTREMELY rude and condescending. She was not understanding what I stated, she kept talking over me mid sentence, plac... read more
Frequently asked questions about Kissimmee Utility Authority
How is Kissimmee Utility Authority rated?
Kissimmee Utility Authority has a 3 star rating with 344 reviews.
When is Kissimmee Utility Authority open?
Kissimmee Utility Authority is open now. It will close at 6:00 p.m.
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