Lindsay H. on Yellow Pages
7 years ago
11/18/2014, 19:45 PM
Worst customer experience I have ever encountered. Being a business owner, I understand the customer comes first. This company clearly has no concept of that. It took me two hours to get an answer on why my scheduled moving time came and went with zero communication from Kings. I had to call three times to chase to get answers, only to find out the truck was stuck in the rain and they could not under any circumstances simply give me a new time slot for the day, even though the new time slot I requested was more than 5 hours away, the drivers just couldn't do it. Seriously???
After speaking with the driver/movers I called the office back to cancel, and could not get through on the line, so after three attempts I left a message I would no longer be using the service. I went with Kings because they were more affordable, but at the end of the day, I'll pay more for better customer service.
I was actually told on the phone by Mike, that because my move was such a small job, other bigger moves take priority, and had to be done first. As if that warrants a company whose service provides "moving" that sets a time with a customer should mean "depending on the job, we may or may not honor the time window we set, oh and by the way, your business may or may not matter to us"
I am extremely frustrated, wasted an entire morning of work waiting for delivery.
Horrible customer service!!!!!!