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Kings Chrysler Jeep Dodge Ram Service Center
- Automotive
- Cincinnati, OH
About this business
Location details
4486 Kings Water Dr, Cincinnati, OH, 45249, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 7:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
The actual repair work was fine—but the customer service was absolutely unacceptable. I chose KCJD because of their reputation, and the technicians delivered. Unfortunately, the experience was completely overshadowed by how poorly the service advisor, Caitlyn Schoors, handled everything. From the moment I arrived, she was dismissive and rude, despite never having met me before. I approved a repair, only to show up later and find the bill increased by $600 without my approval or consideration. When I questioned it, she tried ... read more
Trying to get someone answer or return their voicemails from Jeep service is the biggest joke. But once you get your car in for service you get bombarded with follow up calls and emails to please leave a google review. Will not buy or recommend to buy a car at this location again.
First time at Kings. I didn't think I needed an appointment for an oil change, but when I arrived I was told I did, but they did take my car back for an oil change. The sign when you pull up says express services, but I waited 3 hours. Before taking car back, I told them what time I needed to be out and was told it would not be a problem, but still had to wait 3 hours and was not happy. The staff was nice but not happy I had to wait so long.
Craig in service was great. Although the issue hasn't been fully resolved it's not been a bad experience.
Frequently asked questions about Kings Chrysler Jeep Dodge Ram Service Center
How is Kings Chrysler Jeep Dodge Ram Service Center rated?
Kings Chrysler Jeep Dodge Ram Service Center has a 4.7 star rating with 800 reviews.
When is Kings Chrysler Jeep Dodge Ram Service Center open?
Kings Chrysler Jeep Dodge Ram Service Center is open now. It will close at 6:00 p.m.
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