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Kimpton Gray Hotel
- Hospitality
- Chicago, IL
About this business
Location details
122 W Monroe St, Chicago, IL, 60603, United States
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6/9/26 - I just want to update to reiterate how frustrating this experience has been. The breast milk arrived spoiled (expected) as it was nearly a week later with the delays driven by the hotel (for what should have been shipped overnight). This was a full day’s worth of food for my daughter and several hours spent pumping throughout the day that went completely to waste. I’ve received no apology from the hotel other than the standard response made to this review. At the end of the day, The Kimpton Gray needs to understand ... read more
Stayed at a room facing north towards an alley. Throughout the night you could hear noises of carts rolling in and out of the alley. I understand this is necessary to take out trash/laundry but I recommend getting rubber wheels or carts with rubber wheels as it would make the experience that much better!
My partner and I toured and met with several hotels, restaurants and event centers in downtown Chicago, and the choice was simple to select the Kimpton for our wedding this year. The location, the on-site amenities/facilities, the food, and most importantly the service was top-notch! Mariah is everything and more than we could have ever hoped for in an on-site event coordinator. She was professional, responsive, friendly and went above and beyond to make this day special for us. With so many guests coming in town for the eve... read more
TLDR: Mid-tier, not luxury hotel with AMAZING customer service, but lower pressure, temperature swinging showers and loud rooms for the price. The location is awesome in the financial district so a 15-30 minute walk from every part of the city you want to visit. The customer service is impeccable though! The bed was comfy and the room was clean. Unfortunately, our room was off the elevator bank which has marble tile floors. Literally every footstep, every word, and every ding of the elevator echoed into our room. They really... read more
Frequently asked questions about Kimpton Gray Hotel
How is Kimpton Gray Hotel rated?
Kimpton Gray Hotel has a 4.5 star rating with 2,142 reviews.
When is Kimpton Gray Hotel open?
Kimpton Gray Hotel is open now. It is open 24/7.
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