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Kiehl's
- Beauty
- Burnaby, BC
About this business
Location details
4700 Kingsway, Burnaby, BC, V5H 4M1, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 9:00 p.m. | |
| Tue | 10:00 a.m. to 9:00 p.m. | |
| Wed | 10:00 a.m. to 9:00 p.m. | |
| Thu | 10:00 a.m. to 9:00 p.m. | |
| Fri | 10:00 a.m. to 9:00 p.m. | |
| Sat | 10:00 a.m. to 9:00 p.m. | |
| Sun | 11:00 a.m. to 7:00 p.m. |
May 21,2026 - Metrotown Kiehl's The moment you walk in, you're welcomed by Rika, whose friendly attitude and positive energy immediately make you feel valued as a customer. Rika is extremely knowledgeable and eager to help, despite working alone. Rika did a skin analyst for my son without appointment. Rika discussed the diagnosis with us, made a few recommendations, wasn't pushy, make time to demonstrate how to use the product.
The customer service inside here is not great. I wanted to buy something for my mother. He did explain what different products were. But he walked behind my back, he communicated to the other staff member with a hand signal, then when I looked behind me he put his hand down fast by his side. He was clearly communicating with the other staff member while I was making up my mind. She actually said something after while leaning on the counter but i didnt hear it. I was going to buy something but I was thrown off by this service... read more
I visited this store at Metrotown last Friday afternoon. It was quite quiet, and I was the only customer there with my younger child. I ended up purchasing a few small items totaling just over $100. While my overall experience was fine, I felt the customer service could have been more attentive. The sales associate did not mention the current promotion (a free surprise gift with purchases over approximately $150), which I would have appreciated knowing about. In the past, this store has also been generous with offering small... read more
really terrible service, terrible mannerism and very rude as well. Please hire staff that actually treats customers with respect
Frequently asked questions about Kiehl's
How is Kiehl's rated?
Kiehl's has a 3.5 star rating with 116 reviews.
When is Kiehl's open?
Kiehl's is closed now. It will open at 10:00 a.m.
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