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Kia of Frisco
- Automotive
- Frisco, TX
About this business
Southwest has grown over the years and now has more dealerships to serve you. We have stores in the DFW area in Dallas, Mesquite, and Rockwall. We also serve the Austin area with our dealerships in Austin and Round Rock.
Location details
10220 TX-121, Frisco, TX, 75035, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
Dear Kia Executive Manager, Need your Attention ASAP. I am writing to express my deep concern and disappointment regarding the ongoing issues with my Kia EV9 ( KNDADFS51R6028906) which I purchased just 10 months ago. In this short period, the vehicle has developed serious issues that have already led to the replacement of the rear tires just in 8 months of car purchase with 6k miles. In March, I was compelled to replace one of the rear tires due to a puncture that Kia Frisco refused to repair, citing concerns about the align... read more
I went to this *** dealership for a simple oil change and tire rotation. Paid for both. Guess what? They did NOT rotate the tires but still charged me for it. Totally unprofessional and dishonest. If you want to pay for work that doesnt get done, this is the place for you. Otherwise, steer clear. Always double check every service they do on your car here.
Business response:
Thank you for taking the time to share your experience. Im very sorry to hear that your recent service visit with us did not meet your expectations. Providing honest, professional service is extremely important to us, and I sincerely apologize that you left feeling otherwise.We take concerns like this very seriously. I would appreciate the opportunity to investigate what happened and make this right for you. Please reach out to me directly at ************ or my email is ********************* so I can personally review your s... read more
I purchased a used 2012 ***** RX 350 in December from this dealership. I paid cash for the vehicle. It is April, and I still have not received my title. I have followed up several times and they continue to state they are not responsible for when I receive my title? They continue to deflect my questions and not assist me. I would stay away from this dealership
Business response:
Dear *****,Thank you for bringing this to my attention. Im very sorry to hear about the delay and the frustration youve experienced thats certainly not the level of service we aim to provide.I will personally follow up with our accounting office to check on the status of your title and see what can be done to expedite the process. Ill be back in touch with you shortly with an update.Thank you again for your patience, and I appreciate the opportunity to get this resolved for you.Sincerely,***** ***** General Manager Kia of Fr... read more
In an out-the-door price quote for a used ***** this dealership included numerous fees that do not apply to a vehicle that is shipped from ***** to another state (i.e., the purchaser does not take possession of the vehicle in *****). A representative of the **************** of ***** Vehicles concurred that a non-resident of ***** is responsible for only the fees imposed by the state where the vehicle will be shipped and subsequently registered. Therefore, if you do not live in *****, be sure to do your homework before you co... read more
I thought I was purchasing a product in good faith. I have not had to purchase a car since **** and thought I was dealing with a reputable referred company but I was so wrong. Car dealership and salesman made a complete fool of me. Don't know if it was because I'm an elder or black but it happened. Purchasing car 8.30.23. 1 week later. ***** broke while driving home, given only 1 remote that I had to replace battery. Driving home from the country after seeing my mom in hospital and car overheated on 2 way country road and ha... read more
I purchased a Kia Sorento on August 25, 2022 at Kia of Frisco. I love my car. However, my sales experience was a nightmare, but I accept responsibility for going along with their well-designed/choreographed sales pitch. My main complaint is that as part of the purchase I opted to get additional coverage, which added approximately $80 dollars to my monthly car payment. I received copies of the signed acceptance pages for the additional coverage in a flash drive that was provided. However, there was no detail. If it was expla... read more
I purchased a Kia ******* on August 25, 2022 at Kia of Frisco. I love my car. However, my sales experience was a nightmare, but I accept responsibility for going along with their well-designed/choreographed sales pitch. My main complaint is that as part of the purchase I opted to get additional coverage, which added approximately $80 dollars to my monthly car payment. I received copies of the signed acceptance pages for the additional coverage in a flash drive that was provided. However, there was no detail. If it was ex... read more
They have had my car from August 4, 2022 over a month in a half , waiting for Kia Headquarters to approve repairs to the engine. There was a recall for engine and they replaced the engine and I am still having issues with the now new engine that they replaced. Why is it taking Kia corporations so long to give an approval for their product.
Frequently asked questions about Kia of Frisco
How is Kia of Frisco rated?
Kia of Frisco has a 4.5 star rating with 3,939 reviews.
When is Kia of Frisco open?
Kia of Frisco is closed now. It will open at 9:00 a.m.
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