This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Keystone Rv
- RV Repair
- Goshen, IN
About this business
Keystone RV is the #1 manufacturer of fifth wheel recreational vehicles in North America and a leading manufacturer of camping trailers.
Location details
2642 Hackberry Dr, Goshen, IN, 46526, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 3:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I bought a 2024 **********. The first trip we took we had to use the campsite bathroom, because of a bad leak on toilet, trim was falling apart, centercap was missing and battery connection just came off when I opened the rubber gasket . Now the sink has a cracked in it making it unusable. I bought this from. Camping world in *********** **************
WORST decision of my life buying one of these 5th wheels! Nothing but problems I have a 2022 Keystone Alpine 3910RK went to lemon law and was suppose to get fixed due to MOLD growing in the unit and a slider breaking the frame by the main entrance! Used only once and was bought brand new! This unit is falling apart staying parked for a $128000 "RV/5thwheel" total garbage. if I could rate 0 Stars I would! VERY UNSATISFIED WITH MY PURCHASE!
BOUGHT MINE 2 MONTHS AGO. TOOK ON SECOND TRIP AND WATER HEATER BLEW OUT, WATER PUMP IS INOP...ELECTRICAL ISSUE. WHEN HOOKING UP. NEVER EXCEEDS ***** PSI. DENIED HEATER REPAIRS BUT NOT THE CHEAP WATER PUMP AS NOT COVERED...WTF? 2 MONTHS OLD HOW WOULD THIS NOT BE COVERED. MY FIFTH TRAILER OVER 20 YEARS. TERRIBLE COMPANY
Bought a new 2025 ****** 17B camper made by Keystone. Got the camper home and tried to follow procedures for storage. Cant, because Keystone didnt include a way to turn power off to the refrigerator. Because of this I cant leave the refrigerator open to prevent mold buildup inside without the light draining my battery. Cant unhook battery to turn off refrigerator and use onboard battery maintainer. Called Keystone about the issue and they said they were sorry for my issue but they wouldnt be able to fix my issue. Very poor c... read more
Business response:
Thank you for your review. I believe you are referring to there being no battery disconnect switch installed which is how not only this model but many others are produced. For additional guidance, please feel free to reach out to us at *************, visit our website or review your owners manual.
Absolutely a horrible experience. Bought a lemon from Campers world brand new spent over 60k on it and had it in the shop for over 6 months accumulatively within the 1st year they fixed nothing they claimed to fix and now since it is over a year they now say I am out of warranty! What a joke
Business response:
Keystone has been in review of your complaint. We are sorry to hear youve had issues with your unit. We would like to review all details surrounding your unit. Please contact us Monday Thursday 8am-5pm and Fridays 8am-4pm, all times EST. Our number is **************. Please have the last 8 digits of your VIN available when you call, or if you'd rather, you may e-mail us at ************************************************* you.
Worst camper I have ever purchased. Bought a 2024 keystone ******************, 2024 and its been in the shop since the day after I bought it. Manufactured damages everywhere and keystone does not want to make it right, may 2025 is around the corner and I still dont have the camper. Almost One entire year making repairs and me paying for something I dont have. I took it back literally the day after I bought it and keystone nor camping world would give me a new unit. They just want to repair and repair. You can only imagine ho... read more
Business response:
We thank you for the review and would love the opportunity to look further into this complaint however we are unable to locate a RV registered to Mr. ****** Our ************* Team can be reached during normal business hours at ************* to discuss further. We will need the vehicle identification number of Mr. ****** RV at the time of his call.
Back in 2010 we bought a Keystone Outback trailer and had it for thirteen years with no issues. So when we decided to get a new trailer we got another Keystone trailer. I bought the 330RL a little over two years ago and have had problems with it since day one. First thing I noticed was the shower was leaking from under the door rail along the bottom because it had not been sealed. I had to buy caulk and seal it myself. Should have been done by the manufacturer during construction. Then while traveling with it, the plastic fe... read more
The worst decision i ever mad was buy a 2023 raptor 429. We had a cracked frame on our rv and it don't even go anywhere we had over 50 problems on our rv and took it in over 3 times and nothing was fixed called manufacturer they told me they would fix everything then lied to me when I dropped it off we have a rotted slide out do to our fridge being improperly installed guess what manufacturer said nope we are not gonna cover it talk to there lawyer. keystone has lied about there product and will not help fix the problems tha... read more
First, how can they be rated A+ by the BBB if they have a 1/5 rating by customers? ??I purchased a new 2022 ****** 352 in 11/2023. I wanted to file a claim here but was a month late. 11 days after the purchase I found my mattress wet and black mold under it. The slider had a roof leak that had been leaking for a while. Keystone refused to pay for the repairs but said they would pay 10hrs. labor as a good will gestureThe final bill cost me almost $6K!Keystone refused to stand behind their product and warranty. I advise you to... read more
Frequently asked questions about Keystone Rv
How is Keystone Rv rated?
Keystone Rv has a 2.5 star rating with 830 reviews.
When is Keystone Rv open?
Keystone Rv is closed now. It will open tomorrow at 8:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com