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KeyCare Medical
- Medical Supplies
- Minot, ND
About this business
Location details
530 20th Ave SW, Minot, ND 58701, Minot, ND, 58701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
This is a total joke. I've been waiting almost a month for a new cushion when I could just order it online and get it in a week. I tried to support a local business, and now I regret it. The front office staff are super rude and condescending. After they messed up multiple times, the nurse offered to drop-ship my mask, but then one of the office staff immediately jumped in and said they couldn't because they wouldn't make a profit. Seriously? Then get your supplies in order! This isn't my problem. Their lack of care and unwi... read more
Consistently bad service. Belittling behavior from staff to customers, incorrect orders, and I've given them multiple chances. Do not use.
We were sent the wrong parts for our CPAP we live out of town and have to travel about an hour and a half one way to get to Minot. We called when we found out they had sent us the wrong parts for the machine, we asked if there was a way to mail the unopened parts since we live out of town, as usual the non caring staff ignored what we asked and just repeated the hours they were open. We ended up having to travel to Minot in order to return the parts for a mistake that was not even our own mistake, there were no apologies for... read more
I went to Keycare to get a replacement Bipap machine and was told that I needed a new sleep study despite the fact that I had already had one and this was my fifth replacement Bipap. Not true. I went to Sanford Medical and had the new Bipap within one week. I would never use or trust Keycare again.
Bought a hip surgery kit. I never opened the bag that was in the box. Got some of the gear elsewhere and wanted to return the kit. I was told it was personalized and it couldn’t be returned. It is a generic kit! Nothing personalized in it. Terrible customer service. I can see why their reviews are so low! I have had way better service at Sanford Medical Supply. Just because you use Trinity doesn’t mean you have to use key care. I want to thank you for the generic reply below. If you really wanted to improve your customer ser... read more
Frequently asked questions about KeyCare Medical
How is KeyCare Medical rated?
KeyCare Medical has a 2.3 star rating with 17 reviews.
When is KeyCare Medical open?
KeyCare Medical is closed now. It will open tomorrow at 8:30 a.m.
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