KeyBank

Anthony Guglielmo 

on Google

a month ago

I would do negative stars if possible. They allowed some one to fraudulently open an account in my name at their bank. Dealing with their phone tree was horrible. There phone service is provided through a third party vendor in a foreign country . They wanted my social security number and multiple other identifying things on the phone even though this account was open fraudulently. Very poor customer service. Horrible experience. I would not trust them to keep your money or bank account information safe. 

Michael Horner 

on Google

3 months ago

Kai was awesome! Super friendly, knowledgeable, and made my kids excited to do a bank trip with his fun Legos! 

Katie 

on Google

8 months ago

I opened a new account at KeyBank and worked with Kai, the Relationship Manager, to set everything up. Unfortunately, there were multiple errors during the process. My first name was spelled incorrectly on my debit card, and my last name was also entered incorrectly in my online banking username. It has been incredibly frustrating trying to get both of these corrected, since they affect both my ability to log in and the accuracy of my card. These are basic details that should be entered correctly when opening an account, and... read more

Tracey McDonough 

on Google

9 months ago

Kai Coleman and Edgar Ortiz could not have been nicer or more helpful! I had my purse stolen just before Christmas. Still in a daze when I walked in, I was greeted with smiles and warmth and guided through the canceling of my debit card and getting much needed cash. I felt cared for at a vulnerable time and can’t say enough about these two men. Thank you!! 

Susan Vermeer Lopez 

on Google

a year ago

My experience at the Key Bank Chatfield branch has been really positive. Kai has been very responsive, even after business hours, to answer my questions and suggest accounts that help me leverage my banking resources. Thank you for your help!