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KeyBank
- Banks
- Lake Stevens, WA
About this business
Location details
633 Sr 9 NE, Lake Stevens, WA, 98258, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 1:30 p.m. | |
| Sun | Closed |
Helpful, quick service, always a smile
The staff is friendly enough but unfortunately has their hands tied by Key Banks awful processes, app, and a general inability to service their business accounts/loans. Somehow not all Key Bank products are even visible to the staff... I opened the loan at the branch. Without diving into specifics they seem to make everything as difficult as possible, take as long as possible, and give little ability for staff to resolve simple tasks. The customer experience has been one full of frustration. I closed all accounts here and he... read more
Went it regarding a couple of things and I had the pleasure of meeting Norma! She was fantastic gave clear instructions and guidance to help me out and I learned a lot from her! Very informative, professional and outstanding customer service.
I absolutely love this branch! Norma is super friendly. While I was there, another account holder walked in and she called her by name as she welcomed her into the bank. I feel like they care about people and enjoy taking care of us. I highly recommend this branch!
In December 2020, we had a problem with getting our reward points refunded due to trip cancellation (covid). We were not allowed to travel as a result of restrictions set by the destination's government. We attempted to cancel the trip through the KeyBank's reward system, but there's no functionality to do that. We contacted Key CS, and none of the customer service representatives knew how to direct his call or how to resolve the issue. We have spent hours on the phone regarding this matter. I thought to go into the branch (... read more
Frequently asked questions about KeyBank
How is KeyBank rated?
KeyBank has a 2.9 star rating with 21 reviews.
When is KeyBank open?
KeyBank is open now. It will close at 1:30 p.m.
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