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KeyBank

2.9

About this business

Cleveland-based KeyCorp is one of the nation’s largest bank-based financial services companies, with assets of approximately $93.8 billion. Key companies provide investment management, retail and commercial banking, consumer finance, and investment banking products and services to individuals and companies throughout the United States and, for certain businesses, internationally. The company’s businesses deliver their products and services through branches and offices; a network of 1,200+ ATMs; telephone banking ... read more

Location details

633 Sr 9 NE, Lake Stevens, WA, 98258, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 5:00 p.m.
Tue9:00 a.m. to 5:00 p.m.
Wed9:00 a.m. to 5:00 p.m.
Thu9:00 a.m. to 5:00 p.m.
Fri9:00 a.m. to 6:00 p.m.
Sat10:00 a.m. to 1:30 p.m.
SunClosed
2.921 reviews
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Debora Knowles's profile image
Debora Knowles 
on Google
9 months ago

Helpful, quick service, always a smile 

Aaron Boren's profile image
Aaron Boren 
on Google
11 months ago

The staff is friendly enough but unfortunately has their hands tied by Key Banks awful processes, app, and a general inability to service their business accounts/loans. Somehow not all Key Bank products are even visible to the staff... I opened the loan at the branch. Without diving into specifics they seem to make everything as difficult as possible, take as long as possible, and give little ability for staff to resolve simple tasks. The customer experience has been one full of frustration. I closed all accounts here and he... read more

Julie Pearson's profile image
Julie Pearson 
on Google
a year ago

Went it regarding a couple of things and I had the pleasure of meeting Norma! She was fantastic gave clear instructions and guidance to help me out and I learned a lot from her! Very informative, professional and outstanding customer service. 

Robert Lechtenberg's profile image
Robert Lechtenberg 
on Google
a year ago

I absolutely love this branch! Norma is super friendly. While I was there, another account holder walked in and she called her by name as she welcomed her into the bank. I feel like they care about people and enjoy taking care of us. I highly recommend this branch! 

Michelle Turner's profile image
Michelle Turner 
on Google
a year ago

In December 2020, we had a problem with getting our reward points refunded due to trip cancellation (covid). We were not allowed to travel as a result of restrictions set by the destination's government. We attempted to cancel the trip through the KeyBank's reward system, but there's no functionality to do that. We contacted Key CS, and none of the customer service representatives knew how to direct his call or how to resolve the issue. We have spent hours on the phone regarding this matter. I thought to go into the branch (... read more

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Frequently asked questions about KeyBank

How is KeyBank rated?

KeyBank has a 2.9 star rating with 21 reviews. 

When is KeyBank open?

KeyBank is closed now. It will open at 10:00 a.m. 

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