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Kerry Hyundai Service and Parts
- Automotive
- Alexandria, KY
About this business
Location details
7500 Alexandria Pike, Alexandria, KY, 41001, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 6:00 p.m. | |
| Tue | 7:30 a.m. to 6:00 p.m. | |
| Wed | 7:30 a.m. to 6:00 p.m. | |
| Thu | 7:30 a.m. to 6:00 p.m. | |
| Fri | 7:30 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 1:00 p.m. | |
| Sun | Closed |
The service department is a hot mess. First they apparently think their time is more important than yours, as your call never gets answered, rather sent to an automated system. Then when you tell the system you have a recall, it says you need to talk to a service advisor….well no kidding. Yet after an hour, I still hadn’t heard back. So I called the salesman who I bought the car through, he walked to the service department and had them call me. I told her that I have recall and would like an oil change & tire rotation. I was... read more
Don’t bother calling. Don’t bother leaving a message. Don’t bother contacting them online. They will not get back to you. Best bet is to go elsewhere. This has been the case for at least a year so I don’t believe a new phone system is the issue as their response to my initial review indicates.
Don’t bother calling. Don’t bother leaving a message. Don’t bother contacting them online. They will not get back to you. Best bet is to go elsewhere.
Update: Glad the business commented they are taking note but doubtful anything will change since it was the manager who would r do anything. I had my car towed there for an engine repair under a recall. Grover was fantastic on answering my questions and keeping me updated but my issue started when I went to pick up my car. The car was dropped off with a fully functioning key fob and they had my car for over a month. Everything was repaired but the key fob had been destroyed. It looked as if someone had picked out the rubber ... read more
I had my car towed there for an engineer repair under a recall. Grover was fantastic on answering my questions and keeping me updated but my issue is when I picked up my car. They had my car for over a month and when it was dropped off the fob was in working condition. Everything was repaired but the key fob had been destroyed. I understand that my car is older and the key fob wasn't in new condition but when the rubber is completely picked off the key so you can't use the buttons is a bit wild. I even spoke with the service... read more
Frequently asked questions about Kerry Hyundai Service and Parts
How is Kerry Hyundai Service and Parts rated?
Kerry Hyundai Service and Parts has a 4.5 star rating with 713 reviews.
When is Kerry Hyundai Service and Parts open?
Kerry Hyundai Service and Parts is open now. It will close at 6:00 p.m.
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