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Ken Grody Ford - Carlsbad Service
- Automotive
- Carlsbad, CA
About this business
Location details
5555 Paseo Del Norte, Carlsbad, CA, 92008, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 7:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
Service Advisor is good, but he has to rely on others, so it too kme an HOUR to drop off my car and get a pre-scheduled loaner
If I could give a 0 star, I would. Every visit here is the same frustrating experience. I come in for a simple oil change with an appointment, arrive early, and still end up waiting hours. Today I arrived at 7:23 a.m. for my 7:30 a.m. appointment and wasn’t seen until after 8:16 a.m. My car wasn’t brought out until 11:03 a.m. I spent the entire morning watching random cars leave as if I never had an appointment. I specifically asked for an early appointment so I wouldn’t have to wait this long. If I had known I’d still be wa... read more
Just got hung up on by a service department 4 times then call again and sent to service advisor and their mailbox is full. This all after I made an appointment for maintenance on my car that took me a month out for the appointment then was told at drop off they would not even look at it for two weeks! When I was upset they said it’s like a doctors appointment. Just because you have an appointment that doesn’t mean you will be seen??? Car never got fixed because I can’t afford a rental car for 3 weeks with my car waiting to b... read more
Made a reservation a week ago over the phone for service and rental. Made the appointment for 7 AM to ensure no issues. I arrived at their shop waited for 30 minutes only to be told that my reservation is not in their system nor do they have a rental available for me. I have confirmation texts from their automated company to verify that a reservation was made. Now instead, I wasted my morning trying to get my truck serviced and I will have to waste another morning due to the incompetency. Not sure if I will be returning here
I am so grateful to live near a Ford dealership that is full of such nice people!!!! Everyone I interacted with on the service side was SO nice. Merry Christmas y’all.
Frequently asked questions about Ken Grody Ford - Carlsbad Service
How is Ken Grody Ford - Carlsbad Service rated?
Ken Grody Ford - Carlsbad Service has a 3.7 star rating with 89 reviews.
When is Ken Grody Ford - Carlsbad Service open?
Ken Grody Ford - Carlsbad Service is open now. It will close at 6:00 p.m.
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