Ken Grody Ford - Carlsbad Service

Reno M 

on Google

3 months ago

I was very skeptical, 😯always seeing Carlos Moreno in those car commercials left some negative vibes. But when I walked in there and met him he was very down-to-earth and genuine. I buying the vehicle. After which Carlos thanked us personally. I feel really confident these guys will help you out and get you in the best vehicle for the price you want to pay. 

Sarah Lemoine 

on Google

4 months ago

Chad is so great at communicating with us and taking care of my vehicle. 

Cory Wilcox 

on Google

6 months ago

I recently contacted Ken Grody Ford’s service department because my Ford Mustang Mach-E refused to charge, leaving me stranded at a charging station. The issue was clearly with the car, and I was simply seeking guidance or assistance to address this critical problem. Instead of receiving any kind of help, I encountered one of the most unprofessional and dismissive experiences imaginable. Every time I was transferred to the service department, the person on the other end would either put me on hold indefinitely, transfer me b... read more

Coleman Murray 

on Google

7 months ago

Honestly I had high hopes for this place but it has repeatedly disappointed me. We bought our explorer here and had a decent experience buying a car. However the service department has been a scheduling and communication nightmare. Multiple times we have shown up to an early appointment after shifting our kids schedule around only to arrive and learn the parts are not there or the mechanic is not available. There is very poor communication with the customer and it is extremely hard to get a hold of your service contact. Repe... read more