Ken Ganley Nissan Service

Richard K 

on BBB

2 months ago

Horrible customer service. Made an appointment, Dropped off my vehicle in the morning. They said 4 hrs max to diagnose my check engine light. I called after 4 hrs and was told it was inside being evaluated. I came back to the dealership at the end of the day and my vehicle was where I left it, and was never looked at. 

John L 

on BBB

2 months ago

DO NOT BUY A USED CAR FROM THIS DEALERSHIP!I wish i could give them NO stars.Back on June 22nd I bought a 2017 ***** Silverado from McDonough Nissan that I found on their website. I asked if the truck had been gone through and was assured that ALL their used vehicles were thoroughly inspected prior to listing them for sale.When i test drove the truck the check engine was on and they told me they would fix that if I bought the truck. It took them 2 weeks after buying this truck to supposedly repair this check engine light iss... read more

Ethel M 

on BBB

2 months ago

March 28, 2025. I did not realize my son ended up paying $11,000 plus, until today. for a car he had to buy when the car he purchased in January of 2024 had so many problems had to wait over 2 weeks after purchasing to receive the car. There was every excuse, part coming tomorrow, no part, found another problem., etc.Three months later, April 2024, car light went on, took to Tires plus to see whats wrong. Turned out to be exact problem that was holding up the car in January, they pulled the part, we realized it was the same ... read more

Terry R 

on BBB

2 months ago

I recently purchased a 2005 **** 500 from this location. In less than 25 miles driven and only 20 days owed the alternator and the battery went out. I Believe that the vehicle was not fully inspected before it was sold to me. They did not disclose that the car cold fail and misrepresented the car's condition. Now on top of this they want $1500 for repairs before the car can be released back to me. 

Sondra U 

on BBB

2 months ago

************ Found a car to purchase, got approved for the loan. Was asked to make a down payment, sent money and was told they would be getting all paperwork together, call me back to finalize. Didn't hear anything all day. Called back just be told car was sold right before I made a down payment and nobody told me! Was told the car was going to auction, then told someone came in the same day i paid down payment and bought it. This is very unprofessional in my opinion and should not be allowed!!! ***** the dealers in the des... read more

Mary M 

on BBB

2 months ago

This will all be written up and sent to *** **** email. I would like to send in writing about this awful sales experience directly to him and the owners of this Nissan. I would like him to call me directly. Id like to have the owners of this Nissan email to cc them if they care about their business. I believe theyd like to know how badly this went. This Nissan it will be known yet again the epic fails of this dealership from maintenance to car sales. Very disappointed even though you as managers tried to remedy all of ******... read more

Sharon I 

on BBB

2 months ago

Sold my handicap son a car and an extended warranty that we cannot use per warranty company because car has too many miles and we took the car to have it served 2 times for the same issue and they should have found the problem the 1st time but didn't! Now no one will call me back because nobody wants to take responsibility for what they have done and my handicap son can no longer attend classes because he doesn't have a car so he can get his degree and be successful. But instead Nissan of Meridian and the bogus warranty we w... read more

Jesse H 

on BBB

2 months ago

I wouldn't buy amy of the service agreement. We bought the pil chamge package suppose to be good for 5 years. I only had the car for 3 years, when I went to get my oil change they told me I have used up all my oil changes and I asked how it was suppose to be for 5 years. They told me it was for 5 years is what they tell you but in reality its only 50k miles. 

Roosevelt B 

on BBB

3 months ago

I DONT NORMALLY WASTE MY TIME WRITING REVIEWS I AM STRUGGLING TO LET THIS GO I FEEL THE NEED TO LET THIS OUT FOR MY SANITY I purchased a new vehicle from NEW CITY NISSAN about 3 months ago so the vehicle is still under warranty. The vehicle was working great yesterday. This morning the vehicle would not start. I tried jumping with no luck. Im pretty sure its the battery.I called NEW CITY NISSAN SERVICE DEPARTMENT and told them my situation and that I need the use of the vehicle. They told me that they are not taking Walk-Ins... read more