Kelsey-Seybold Clinic | Tanglewood

Scott 

on Birdeye

2 years ago

Beware of Kelsey Sebold! They are sneaky and dishonest. They are experts at surprise billing. I took a friend in who was visiting from overseas. She paid for all services up front and was told that she had paid in full. Next thing you know, there were additional, surprise billing charges that were sent to her email. Then they somehow got my address and sent the bill to my address. Last year they "slammed" my 87 year old mom when it was time to re-enroll in a health care plan and somehow she was shifted from her Blue Cross... read more

Mohit G. 

on Birdeye

2 years ago

I have made the payment on March 8, 2021, and faxed my statement details along with the proof of payment from Optum Bank which even has the payment number. But, your billing team is extremely careless and inefficient as they do not even read the faxed details. I sent it again on April 30, 2021, highlighting the details as well. But they have not been able to resolve the issue. To add an insult to my inquiry, I have received a notice for forwarding payment to the collection agency. Your customer agents in the billing center d... read more

Preston P. 

on Birdeye

5 years ago

Although, the front desk staff was helpful, but nurses were extremely rude. I had a negative covid-19 test which I received only a few days ago that the nurses were telling me I was lying about. Continuously tried to trick me into saying the wrong thing and "admit" that I was lying about the tests by reading my chart wrong multiple different times. They had an attitude with me telling me that I had lied among other personal things they questioned within my chart. I will NEVER be going back to this location again. I have be... read more

ray g. 

on Birdeye

7 years ago

I have been a patient of Dr. Yee for about 20 yrs. He is great. I have always had Insurance thru my employer. Recently I turned 65 and was enrolled in medicare. To my surprise when I showed up for an appointment I was told that Kelsey-Seybold wouldn't treat me because I was on medicare and even if I still had my other insurance thru my former employer, Medicare was now my primary insurance and so they wouldn't treat me. I would NEVER have invested that much time seeing a doctor or clinic that would not be their when I ne... read more

Lalit 

on Birdeye

8 years ago

Don't go there, they charge hefty amount for everything and will mis-communicate things to you and later on make you liable for those. Go ahead compare their prices with other clinics and doctors and compare their lab test price with LabCorp, you will come to know the difference. Check why Blueshield left them. With me they agree that it was miscommunication from their front-desk staff but ask me to pay as i signed papers with them. This is what is their customer satisfaction definition and ethics.