Kelly Builds Pools LLC

Chris Kayser 

on Google

2 weeks ago

Horrible customer service and responsiveness. I asked for a quote on repairing a fiberglass stair and the customer service lady responded with “$2,500”. I emailed and called multiple times over the next month to get more details on how they would repair the stair. The service lady said the owner would reach out to me to discuss what they do to repair the stair. We never got an answer. Left many messages and didn’t hear back. I will never use this place for anything again, although the seasonal closing process was smooth and ... read more

Kris Klinker 

on Google

a month ago

We simply needed them to set and install the pool heater, they were not even able to connect it and charged us an exorbitant amount that did not agree with their price quote. 

Orchid Talk 

on Google

3 months ago

This is the second time we are charged for a 5min visit to acknowledge a leak from our pump and a pool light not working/ we called for them, there was no need for that but for action! He came, covered and uncovered the pool, 5min, 132$ …Then sent an estimate for changing the light 1190$!!! Plus the cost of the 5 min! Second time we are calling to talk to the owner, they say he will call back but NOPE! It seems they don’t care for their customers, that is a shame! I am giving them 2 stars because we’ve met one of the owners,... read more

Marc Beltrame 

on Google

4 months ago

We had an appointment today and they told us our person was on vacation and would not be back for two weeks. Told the soonest we could get someone out here was in two days. Would not confirm to a time other than to say sometime “likely mid-afternoon in a three hour window.” No apology. No interest whatsoever in customer service. When I called back to cancel the appointment was met with an extremely rude and indifferent representative who just said “okay” before hanging up. The service tech (Jim) was outstanding during initia... read more