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KE Outdoor Design US
- Construction
- Chester, NY
About this business
Established in 1983, KE produces high-quality retractable awnings, exterior screens and aluminum pergolas designed to enhance your outdoor spaces. Formerly sold under the name Durasol, KE products are known for their innovative design, durability and quality. Designed in Italy and hand-built in the US, each product is unique to the customer's specifications of size, color and options. Our shade systems are sold and installed through a nationwide network of KE Dealers who are specifically trained to offer you the very best in... read more
Location details
445 Bellvale Rd, Chester, NY, 10918, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Severe lack of integrity and communication. I ordered replacement arms compatible with an older damage awning. They should have told me they just don't have compatible ones. Instead they sold me a new style of arms and sent a kit that requires me to completely disassembled the awning and retrofit it so they will fit. Thing is the kit they sent me doesn't have enough parts for the awning I'm working on, and now they want to charge me more for the parts I need to make it work. If they had just told me about the retrofit from t... read more
Very easy process to submit a warranty. I am pleased my company is doing business with KE Outdoors. The staff is kind and helpful. I look forward to working with KE Outdoors in the future
This company is not reputable and refuses to honor a warranty claim for my business. Their engineer, James Sfugaras, repeatedly attempted to use "wind damage" as a reason for denying the warranty claim on both fabric and awning arm damage that occurred from standard awning retraction at the end of our business day. His claim is false and clearly this company considers this acceptable as they seem to have made this standard operating procedure for a number of customers if you read other reviews. Addendum: Please note the comp... read more
This company is not reputable and refuses to honor a warranty claim for my business. Their engineer, James Sfugaras, repeatedly attempted to use "wind damage" as a reason for denying the warranty claim on both fabric and awning arm damage that occurred from standard awning retraction at the end of our business day. His claim is false and clearly this company considers this acceptable as they seem to have made this standard operating procedure for a number of customers if you read other reviews. Addendum: Please note the comp... read more
Frequently asked questions about KE Outdoor Design US
How is KE Outdoor Design US rated?
KE Outdoor Design US has a 3.4 star rating with 17 reviews.
When is KE Outdoor Design US open?
KE Outdoor Design US is closed now. It will open tomorrow at 9:00 a.m.
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