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Kay McLaughlin, DO
- Healthcare
- Saint Johns, MI
About this business
Location details
901 S Oakland St #201, Saint Johns, MI, 48879, United States
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While Dr Kay started out as a great physician I can not say that is how things ended for our family with her as our primary care provider. My wife went in for an appt with Laura Fanning her PA and was treated with the utmost disrespect! As a service connected PTSD veteran my wife repeatedly asked Laura to step back and instead she chose to keep advancing on her space. She reprimanded her requesting an anti anxiety medication stating it wasn't needed. She demeaned her for not using her cpap machine when she was articulating i... read more
While we like Dr. Mclaughlin very much, her office staff is rude, unfriendly, incompassionate, incompetent, and in our opinion...dangerous. They can't get a simple question correct or even a simple message. They screw up information on lab tests and call to tell you results that were never discussed with the doctor. They have zero phone manors nor the ability to correctly even listen to what you have to say. When we asked the doctor what was going on in her office, she defended them as being extremely busy and blamed us for ... read more
Dr. McLaughlin is a very thorough and thoughtful physician. Excellent bedside manner.
THE OFFICE STAFF ARE VERY IN-PERSONAL AND RUDE AND DISCOURTEOUS. THE OFFICE NURSING AND RECEPTIONIST NEED TRAINING IN INTERACTING EMPATHICALLY AND WITH COMPASSION NOT THE CRASS/HARSH UNPROFESSIONALISM OFTEN EXPERIENCED AT THE OFFICE AND IN CONVERSATION OVER THE PHONE, HIGHLY LACKING ABILITY TO TREAT PT W/RESPECT, AND DIGNITY INSTEAD THE APPROACH IS TO TALK TO PATIENT IN A DEMEANING REPARTEE. REFLECTS POORLY ON DR MCCLAUGHLIN
Frequently asked questions about Kay McLaughlin, DO
How is Kay McLaughlin, DO rated?
Kay McLaughlin, DO has a 2.3 star rating with 4 reviews.
When is Kay McLaughlin, DO open?
Kay McLaughlin, DO is permanently closed.
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