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Karen's Furniture
- Furniture Stores
- Quakertown, PA
About this business
Location details
1642 N West End Blvd, Quakertown, PA, 18951, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
A Happy Customer! – I am a returning customer to Karen's Home and Design, and I am simply shocked to read these negative comments. Two years ago, we bought our family room furniture at Karen's. Everything from the reasonable price to the delivery was smooth and problem-free. We love our furniture. We have three boys, and they have done everything to the sofa. However, our sofa is still going strong! Yes, well-made, AMERICAN-MADE furniture costs more and yes, I had to wait longer to get my furniture home, but in my humble opi... read more
Bad experience NO CUSTOMER SERVICE and LIES – We placed an order in Feb (del'y to be in 8 weeks) and in May they could not give a delivery. The called the manufacturer but had no information on delivery! June we called again - no information. By mid June we were given a date that came and went. Then we were given two different ship dates. When we went to cancel the order we were told there was a 5% restockingfee as ourfurniture had come in. We refused to take delivery after the lies and lack of customer service on their part... read more
Worst Experience Ever - Stay away from Karen's – We ordered a bedroom set for my daughter in mid-March and paid 50% down. We were told 8-10 week delivery. Ten weeks later in early June, there was NO word from Karen's. We called and they said our order arrived in North Carolina and is being trucked to PA. 2 weeks later, no calls. We called Karen's 4-5 times and left messages. No one ever called back. Finally, on June 30 we insisted to know a delivery date. They said the furniture was on "back order" until the end of July (18 ... read more
DO NOT SHOP HERE- AVOID AT ALL COSTS – If I could rate these people a zero, I would. They do not return calls. They lie (pretend they are not there to avoid calls), and they absolutely will give attitude on the phone. We have obtained an attorney due to severe customer service issues at this point. Need I say more. Seriously, to all honest consumers out there, please do not put yourself in the position of having to deal with these people (Christina and Kay). Do NOT even give this business a first look.
Karen's Furniture went out of their way. – My husband and I purchased a head and foot board for our existing bedroom furniture. Karen's matched the color of our old set to the new set exactly. However, when we picked up the rails and bed slats, the manufacturer placed full size rails and slats and marked the cartons king size, which we needed for our bed. A Karen's furniture employee herself delivered a temporary bed frame for us to use until the correct rails come in. The new frame will be delivered and set up at no charge ... read more
Unhappy consumers have spoken! All other PA stores out of business!! – Unhappy consumers have spoken!!! All of the other Pennsylvania locations of Karen's furniture are OUT OF BUSINESS!!!! The Warminster, Allentown and Colmar locations are all now closed. Quakertown is the only PA store that is still open and if unhappy consumers have their way they will close too! Karen's has a poor customer service record. There are complaints filed with the Bet Bus Bur and I personally submitted a complaint to the Attorn Gen. I urge all o... read more
Karen's furniture Customer Service Department has given me the run around for so long that all I can say is that I will NEVER shop at Karen's furniture again! I also recommend that anyone interested in shopping at their store look up their record at consumer complaint oriented websites!
Buyer Beware Karen's Furniture has an unsatisfactory record online! Check it out for yourself! I purchased a King Hickory sofa and chair with ottoman for a little over $4000. When someone is willing to pay that much for furniture, they expect LASTING QUALITY! Within a couple of months a throw cushion started coming apart at the seem, the ottoman top cushion that was too large for the base started hanging over on two sides. The base cushions which are supposed to be down wrapped are flat and hanging over the front both pieces... read more
Frequently asked questions about Karen's Furniture
How is Karen's Furniture rated?
Karen's Furniture has a 2.7 star rating with 14 reviews.
When is Karen's Furniture open?
Karen's Furniture is closed now. It will open at 9:00 a.m.
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