Melissa M. on Insider Pages
17 years ago
05/23/2005, 01:13 AM
This is for the Ocoee Location.
I purchased a Bedroom set here and paid 2,500 for it. I was told it was a marble topping and very sturdy and would last a long time. When it was delivered they crushed the headboard and scratched up the so called marble. I called and complained. They then send out one of their service techs who took CHALK and rubbed it on the top of the scratches. He said it was fixed. I called and complained again and kept asking when will they come replace my damaged headboard and damaged dresser (one of the drawers was broken) They again sent someone out to determine if it needed to be replaced WHICH IT DID. The guy told me this was not marble it was just a laminated paper . I was in shock. I called Kanes again and asked why I was lied to and demanded another set or a refund. They refused. Said they would replace the damaged items. 2 months later I finally get a replacement which was scratched up as well with water bubble marks on the headboard. So i guess i will consider this a loss and know next time not to purchase their CHEAP FURNITURE
PROS: Store looks very nice
CONS: Furniture is cheaply made and staff lies to u