Kaiser Permanente Santa Clara Medical Center: Emergency Room

Cindy Gallardo 

on Google

a month ago

I visited the Kaiser Emergency Room in Santa Clara and wanted to share my experience so others know what to expect. I arrived at 1:00 PM and was initially screened around 3:00 PM. Blood work was done, and I then waited about two hours for test results. After that, I was called for a CT scan, and those results came back fairly quickly (about 30 minutes). However, I wasn’t called back to be seen by a provider to discuss everything until 12:10 AM. IV fluid for an hour, antibiotics for 30 minutes. Overall, I spent almost 13 hour... read more

Patrick 

on Google

2 months ago

If you don’t wanna staff more doctors, at least inform your current staff better. Upon entering, I asked two different workers if they had an urgent care facility as this was a non emergency, they said no. Ended up waiting 4 hours to get my eye examined. Turns out there was only one doctor who was obviously over worked. Came back the next day to discover urgent care is in the next building over (286). Maybe if your staff was informed, they could redirect the non emergencies to urgent care and ease the burden off the singular... read more

Anne les 

on Google

3 months ago

Terrible medical staff. The nurses leave elderly patients in respiratory distress with alarms going off for several minutes with absolutely no concern 

Niki Lei 

on Google

3 months ago

My daughter spent five hours in the waiting room with worsening symptoms of post-concussion syndrome, a neck injury, headache, dizziness, and fever. It's her third visit to this ER after a concussion and neck injury, one week apart each visit. This place can't be called a medical service at all. If you can't do your job, don't call yourself a doctor! Human life is the most precious thing, and if you are negligent, you should take responsibility. I told her to go home and call 911. 

J P 

on Google

4 months ago

Everyone in the emergency room was really kind. Thank you again.