Kaiser Fremont Member Services

Amber Ingerson 

on Google

5 months ago

Called them twice about canceling my plan both times was told it’s done and I was just charged $700 which is what they jumped my old plan up to which is why I switched. They are a scam. 

Anuj A 

on Google

a year ago

Entire kaiser is a scam. We need to take a day off from office so we can be on wait on a phone line for these *********** to pick the call. They really dont care about people. There website sucks. So hard to find info. We are trying to reach DME department for a week with no luck yet. We just need to request extension for breastpump and that is taking so much effort from us. 

Scott Walters 

on Google

a year ago

This is a damning indictment of the lack of medical care in the US. I get calls, voicemails, letters on a daily basis from this org, but any and every claim is denied, even vaccination shots. They mail me telling me to take tests that they mail to me but are incapable of mailing them without a dozen calls. The free telehealth thing is basically a call voice response menu. I explored the whole thing and only a few branches do anything at all. I can supposedly get a pregnancy test and a couple of other items mailed to me but i... read more

Di C 

on Google

a year ago

Kelly Lee Wong, MD at this Kaiser location was rude, arrogant, did not respect her patient and provided super low quality cares. First, she kept patient waiting for a long time before showing up. After finally showed up, she was impatient and trying to get through the process as quickly as she can. She was very impatient about questions being asked and arrogant about patient’s cultural background. She failed to show any care and provided the lowest quality of service I have ever seen.