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368 reviews
|Furniture Stores|Allentown, PA 18104 United States

4750 Tilghman St, Allentown, PA 18104 United States

(610) 366-8500

Closed now


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368 reviews
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Kathy P. review for JUST FURNITURE
Kathy P. on Birdeye

2 years ago

09/23/2020, 08:04 AM
I have sent 4 emails inquiring about a status update for an order I made back in the beginning of August. I was told originally my furniture would be here last week. It has not come. No one has emailed me back as to what the update is either. I went into the Easton store and the women there said the manager of the entire business handles the emails and he is the one who knows online order status updates and can give me an exact date and I have to wait for him to email me back. Here we are....4 emails later and he's ignoring me. All I want is a simple update and he can't even do that. Extremely unprofessional. If the manger is acting like this what kind of example is he making for employees? Why can he not give any acknowledgements or updates to me? Even a simple "hey got your message and I'm working on finding out" would be something that shows me he is trying. But to flat out ignore 4 emails is ridiculous. Also the fact that you can't get anyone else to help you with online orders is very frustrating. I will literally put a review everywhere I can find and I will do it daily if it allows until I get an email with information on the furniture I already paid for. This is ridiculous. The email address I sent emails to was the one promoted by them, At this point I'm beginning to believe they are just taking money.
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Callan T. review for JUST FURNITURE
Callan T. on Birdeye

3 years ago

05/19/2020, 11:47 AM
Horrible to try and get a hold of! Only can reach them through email and even then they take forever to respond! Once I finally got a call back after a couple of emails out it was working hours so I unfortunately missed the call and it was restricted no way to call back! :( Cancled order right away because of the hard response level. On 5th day now and no refund with an order of nine hindred.
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