Junaluska Animal Hospital - Waynesville, NC

Mary Worth H. 

on Birdeye

2 years ago

I unfortunately had to use this animal hospital for their emergency services on a week-end. I have NEVER encountered such lack of compassion from the front desk staff!!! Never once did they offer condolences, as I was trying to pay my bill for having to put my 16 year old dog to sleep, and they were extremely rude thru the entire process!! What person, especially in that line of work, would not be compassionate?? They were also incompetent because I had to give the staff my personal & billing information several times, a... read more

C C. 

on Birdeye

3 years ago

Worst customer service. They overcharge and charge for services not provided. Suzanne the office manager will not return calls. I would never trust rhe care of my pets to these dishonest people. 

Mark W. 

on Birdeye

4 years ago

If you want your loved one (pets) treated like they are on an "animal assembly line" then I would highly recommend Junaluska Animal Hospital. I was recommended to JAH from a friend that had used their after hours services. I brought my dog, Monroe, in for x-rays that required sedation. The lack of concern and lack of professional respect, courtesy and service that I received was disturbing. My concerns were met with hostility and excuses instead of any potential resolutions or explanations. Good luck to you and yours if yo... read more

Olive o. 

on Birdeye

5 years ago

I have used both the Animal Hospital and its Emergency Hospital. I show and compete with my animals so I have higher than usual expectations of their care. Dr. Frankie and Dr. Roberts have been wonderful to work with. When recently dealing with a difficult diagnosis with one of my animals, both Doctors kept in constant contact with me concerning test results, consultations with Specialists and keeping up with my daily observations of the animal's condition at home. Dr. Roberts went so far as to deliver a blood draw to a loc... read more