Claudia P. on BirdEye a year ago
03/15/2021, 12:46 PM
I cannot say enough how disrespected I felt today when I came to my appointment at Dr. Schapiro's office. Disrespected about my time and about how they DO NOt reinforce their Covid protocol, specially in a place where you are going to have your mouth open for a good amount of time. To start with, it was a small waiting room and we were four patients waiting there. I was waiting for a long time with no sign to be called soon when I saw a patient at the front desk, coming from one of check rooms, without a mask on. I spoke to, Amber the lady at the front desk, saying that am I going to feel safe with my mouth open if you let patients walk around without masks, to which she replied "really, where, I didn't see anything" which to me is inexcusable if you really care about keeping the office safe. I sat down again, but to my surprise, I see a second patient come from the check rooms to the waiting room without a mask. At this point I decided I was not staying in this place anymore. I complained about this to Amber at the front desk, telling her I just did not feel safe in their office, and left (another person left before me too). She did not even say sorry. A few minutes later I received a message in my phone, it was Amber asking me to come back and telling me how they sterilize their rooms for their patients. Really??? If you are supposedly so careful how come you don't ask patients to wear their masks when walking around the office? How come you give appointments to a bunch of people at the same time making them wait in a room without ventilation and wait a long time to be checked? How come you send several texts to make sure patients are going to be on time and you are not? total lack of respect, specially in these time when you don't want to be in a doctor's office with other people for a long time. Not coming back!!!!