Johnston Cooling and Heating

Pat Reed 

on Google

2 months ago

I am so disappointed. I used them since I moved to the area 7 yrs ago. They were truly great. Responsive, affordable, and professional. Always returned calls ASAP…ETC. They ended up replacing two units for me, extended air/heat ducts to a new area etc. just great. Then as of last fall they pretty much did a 100% turnaround. I was contacting them for an estimate for a whole house dehumidifier. Never responded despite numerous attempts. Then they came for my fall inspection and I complained they never called me back for the es... read more

Dean 

on Google

2 months ago

Pretty much impossible to get a hold of. Absolutely not available 24/7, especially on weekends. Currently have 2 systems down that they installed. We are a commercial customer and have used them at 4 locations. What a mistake, but they started great. Would do it differently in hindsight. They act like they are short on funds: changing phone numbers... - other companies calling us for payment. Unreliable at best. Just call someone else. Website contact form doesn't even work anymore and voicemail is constantly full. Buyer bew... read more

Maggie Costello 

on Google

5 months ago

It's been a long time since I've run into a contractor that provides excellent service like this company does. They are priced reasonably, go out of their way to help you when you need it, and stand by their work. Extremely honest as well. I am 100% satisfied - thank you!! 

F. R. E. 

on Google

a year ago

In April, a tech came out, did a quick service call, and $900 later I had freon filled up. My unit is only two years old. I was promised by the owner that the part that caused the leak was under warranty and he would take care of it. I have been calling REPEATEDLY since then and have yet to get an answer. This is the end of July. The owner's wife kept saying the same old lines. "I'll call and check and call you right back." Never did. "I'm working on it." No, she wasn't. "I'm waiting to get a claim number." Where is it? "I'm... read more

Tracy Roberts 

on Google

a year ago

My father in law has had numerous issues with his unit since the install last year. It has been in the 80s inside his home all summer. They have failed to show up on scheduled days over 5 times, at this point I have lost track of the exact amount. They do not follow-up on issues that aren't fixed when they say they will, that is when they do show up. It is ridiculously impossible to get them on the phone, they do not return calls when messages are left. Currently on the 3rd time in a row that they did not come when scheduled... read more