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Johnson Insurance
- Insurance
- Fredericton, NB
About this business
Open for walk-in drop off service.
Location details
650 Montgomery St, Fredericton, NB E3B 5C8, Canada, Fredericton, NB, E3B 5C8, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 4:30 p.m. | |
| Tue | 8:30 a.m. to 4:30 p.m. | |
| Wed | 8:30 a.m. to 4:30 p.m. | |
| Thu | 8:30 a.m. to 4:30 p.m. | |
| Fri | 8:30 a.m. to 4:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I have had the same experience as seemingly everyone here... lost in the maze that they call a customer service line and unable to speak to a human being after calling 3 times and being bounced around. Extremely frustrating.
Johnsons Insurance manages our group benefits program. I applied for insurance through our group benefits in June of 2023. It is October of 2023 and they still have not withdrawn a single premium. Since June they have lost paperwork, cancelled my application because they lost paperwork, stalled out the process after I began a new application because someone needed more information that afterward I discovered they didn't actually need, and now stalled out again because they can't figure out where to draw a premium from. Don't... read more
This is a very disorganized company. Their phone options don't include an option to connect for group benefits... it is a completely different number that is not advertised. If you have benefits through two different member numbers their computer system has no way of cross-referencing, and the employees make no effort to check multiple profiles. They outsource benefits to Manulife, but do not have any efficient means of communicating back and forth with Manulife to facilitate applications. When applying for additional covera... read more
The menu choices for calling in do not have the option to choose group insurance or to speak to a human. I called four 1-800 numbers...all with the exact same automated menu choices...none of which are the departments I needed. Very frustrating.
What an absolute horrible company to deal with. My group benefits were supposed to be set up in September. I called and emailed several times and they often just didn't email back. Finally they supposedly set up my benefits in February (6months to get a policy set up), only to find out they don't actually work. When the pharmacist called to find out why the card wasn't working for my daughter she was informed they terminated my daughter off my policy. Such a useless company.
Frequently asked questions about Johnson Insurance
How is Johnson Insurance rated?
Johnson Insurance has a 1.8 star rating with 14 reviews.
When is Johnson Insurance open?
Johnson Insurance is closed now. It will open at 8:30 a.m.
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