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John Randolph Medical Center Emergency Room
- Emergency Medicine
- Hopewell, VA
About this business
Our employees are committed to providing you with quality and compassionate care.
Location details
411 W Randolph Rd, Hopewell, VA, 23860, United States
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Was an in-patient here - very bad experience. The area I was in was filthy - you'd expect a hospital to be clean, but this was disgusting! Firstly, the bathroom in my room had hair all over the floor and in the sink. Finally was cleaned out the 3rd day I was there. The floors are gross- my socks were covered in dirt after only a few hours! Upon arrival, no one really tells you anything. Had no towels, toiletries, etc. When I asked for a towel, they gave me a box of tissues. No soap (and this is during COVID) Showers ha... read more
RecommendedI just spent the last two nights at John Randolph for a full knee replacement and hands down Dr Saraiya and his OR staff all the nurses taking care of me 24/7 the physical therapist Nurse Stone , Brandi, Erica, Jess I’m sorry if I’m forgetting any name are the best care I have ever gotten This was my fifth surgery in five years but no other hospital and staff went the extra mile like they all did. Thank you
I came into the er in the middle of a hectic very overwhelming night. No room and needed a treatment. Didn't know when I would get one I was a little frustrated and in distress. They even offered me a transfer but I declined due to my kids being in Hopewell. All in all I say this to say they got me in a we room asap and then admitted upstairs. I had so many nurses coming in down in the er to check on me and one of the head in charges seen me fanning myself he brought me a fan. I seen quite a few coming to help they called in... read more
I just want to say my time at John Randolph was a great experience from my time in the ER do to chest pain to the time spent in the hospital on the 2nd floor Nurse phobee she made me feel like a friend that wasn't feeling well and nurse Lakeshia she was like I was talking to a old friend I want to thank the whole staff at John Randolph for making feel at ease.
they have been so much better to taking care of me I take my hat off to them that everyone that were taking care of me
I received excellent care while at John Randolph Medical Center.. I was in ICU for 6 nights and PCU for 1 night. My nurses were above and beyond great. I couldn't be happier with the care I was given.
My daughter has serious medical conditions. Sat night the emergency crew refused to take her to SSR, where her heart dr is, and instead took her to JRH....with heart attack symptoms 🤬. Basically said “nothing we can do here, go to your cardiologist ASAP...you need a stress test. WTH? But, that’s not even my complaint. During the 6 hours we were there they admitted 2 COVID-19 patients. 1 patients had at least 7 people in the waiting room. 2nd one had 3 with others coming and going. AT NO TIME IN THAT SIX HOURS DID ANY STAFF ... read more
Business response:
Our team truly values this feedback, and we are very sorry for the negative impression our hospital left. Please contact our Patient Relations team at (804) 541-7417 so that we may work to make the situation better. Thank you.
It’s excellent care that it provides on all levels
Business response:
Thank you for taking the time to leave your feedback!
My wife received excellent and personalized care from both the ER and ICU staff. The ER staff was able to determine the true nature of her medical conditions, which was misdiagnosed by previous health care personnel, in a timely matter. After my wife was transferred to the ICU unit, the ER staff followed up on her progress and if they saw me in the hallways they would ask about her. The ICU staff were very caring and addressed medical situations which had presented themself. The ICU staff were not only concerned about her bu... read more
Frequently asked questions about John Randolph Medical Center Emergency Room
How is John Randolph Medical Center Emergency Room rated?
John Randolph Medical Center Emergency Room has a 3.2 star rating with 141 reviews.
When is John Randolph Medical Center Emergency Room open?
John Randolph Medical Center Emergency Room is open now. It is open 24/7.
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