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Jim's Appliance Services
- Appliances & Repair
- College Station, TX
About this business
Location details
College Station, TX 77840, College Station, TX, 77840, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I am a local homebuilder with twenty years experience. Jim's went to my parents' to service a two year old Samsung dishwasher. After diagnosing the issue at a cost of $95, he said he would get back to us about ordering the part. Numerous calls from them and me were never returned. I have no respect for anyone who abandons a customer. What they did was basically thievery, and that kind of reputation spreads quickly.
Jim's Appliance Service charged me $95 to come out and diagnose the problem, spending 10 minutes at my home. They promised to order the part and when 4 weeks later the part had not been ordered I decided to try another service. I was told that at least part of that $95 would be refunded. That did not happen. I have called repeatedly. No one ever answers the phone or returns my call. Quite often the mail box is full and I cannot leave a message. I will not use Jim's Appliance again.
Jim has retired. Jerome said we needed a new control board for our dishwasher and said he order one. After 6 weeks of various excuses, he said he could not get the board and offered to refund the charge for the service call. He did not refund the charge. The phone is not answered and the voice mailbox is full. Jim was a five star repairman. Jerome gets one star. We will find another appliance repair service in the future.
They seem like they are nice people, but they are horrible at business. We had a problem with our dishwasher and called them back in July to look at it. They came out and cleaned it, and said we had a 30-day warranty if it started making noises again. Great, but first run after they left, it was still making noise. So I called back, and every time they said they would have to check with the tech first, and then call me back about scheduling. Fine, but they never called me back! We weren’t able to get anything scheduled until... read more
Frequently asked questions about Jim's Appliance Services
How is Jim's Appliance Services rated?
Jim's Appliance Services has a 2.1 star rating with 7 reviews.
When is Jim's Appliance Services open?
Jim's Appliance Services is open now. It will close at 6:00 p.m.
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