Jimmy John's

DeAnna Biltoft 

on Google

2 months ago

My husband went to redeem his birthday sandwich this afternoon. He ordered a #5, got home, and there was no meat on his sandwich?!? Just bread, lettuce, onion and tomato. It’s like they didn’t finish making the sandwich and just wrapped it up and sent him on his way. Such a disappointment. 

Dawn L 

on Google

2 months ago

I sincerely wish NO STARS was an option!!! The customer service...actually lack of customer service...I received yesterday was disgusting considering what you pay at this place. I regret now not taking photos like everyone else did. 11/30/25 between 2:28-2:52pm I returned to the Spring Branch location with a regular #4. My daughter ordered it without lettuce and tomato in error. I opened that sandwich on the counter revealing 2- 1/2 slices of Turkey that you could see thru and 2 slices of provolone the same way...the meat/ch... read more

Shannon B 

on Google

3 months ago

I have been to this location several times recently. Basically I always have the Spicy Italian & love it. I have also had the Chicken Caesar wrap a couple of times & it was good. I will say it might depend on who’s making your sandwich or wrap on how full it is with meat. Lately it seems like the 8” sandwich has been shrinking. I hope it was just a fluke because a sandwich for almost $10 is not cheap! But I’ll continue to go as long as they stay consistent! Also service has been good every time I have gone.