Jim Ellis Kia of Kennesaw Service Department

Ahmed Mahmoud 

on Google

4 days ago

I leased a car for a year a car from Kia their service center is so bad and unresponsive for a simple check it takes more than five days , the advisor doesn’t even respond an when u call the service center they tell they can’t find him !?!?! What !?! Should I go look for him !?! This place doesn’t even have supervisor to escalate too , funny got an update the car given last Tuesday today’s Monday they just pulled it in today to start and they arguing they are falling the right process !!!! Don’t even want to admit there dela... read more

Andrew Laird 

on Google

a week ago

I showed up to get my first oil change for free. The website does not allow you to schedule a free oil change so I picked 8,000 mile maintenance. When I mentioned that I was there just for the first free oil change that I was told about when I bought the car, suddenly they won't be able to get me in for 3 hours. I showed up on time so I did not understand how it was going to be so long for an oil change. If you are too busy, then do not allow your website to schedule a customer at that time. The maintenance department got a ... read more

lee corbeu 

on Google

a month ago

Came to parts to get a part I ordered over the phone for my job and when I arrived gave the name and the part and the number and they acted like they had no idea what they were doing couldn’t find my order an i talked with them 2 times to assure that the part was there and ready. Someone need to pay attention to their employees and train them. I expect to be able to walk in an do business and no have to explain what I need over an over again. 

Carlos Reyes 

on Google

2 months ago

"I always take my Kia Sorento to Jim Ellis Kia of Kennesaw for service since I bought it here, and they never disappoint. The service is consistently great, and I love that they always welcome me even when I show up without an appointment. They are incredibly thorough and always provide me with clear service recommendations along with an accurate price quote for my vehicle so there are never any surprises. The service advisor, Brittany, was super nice and courteous. She mentioned the recommendations without any pressure. At ... read more

Destiny Powe 

on Google

2 months ago

I had a great experience working with Todd at Jim Ellis Kia of Kennesaw. He was professional, knowledgeable, and incredibly helpful throughout the entire process. Todd worked his magic to get me into my new Kia K4 the very same day, making what could have been a stressful experience smooth and enjoyable. If you’re looking for a salesperson who genuinely cares and goes the extra mile, I highly recommend Todd!