Jim Butler Kia Service Center

Cheleasa 

on Google

a month ago

I scheduled an 8:30 AM appointment and selected the “waiter” option. I arrived on time and was told there was only one vehicle ahead of me. I planned accordingly and understood the service could take 2–3 hours. After waiting approximately three hours with zero communication, I had to approach Doug (who checked in my vehicle) to ask for an update. At that time, I was informed that my vehicle had not even been seen due to technician shortages and bay backlog. This information was never proactively communicated to me, despite s... read more

Corie Wyhs 

on Google

2 months ago

I can’t say enough about this place. I have NEVER had any issues here and have ALWAYS been taken care of. 

Yongkee Cho 

on Google

6 months ago

I visited Jim Butler Kia for an oil change and a multi-point inspection. After returning home, I opened the hood for the first time since purchasing the vehicle a year ago and noticed the fuse box cover was missing. When I contacted the service desk, they claimed the cover was already missing when the vehicle arrived and placed the responsibility on me. This 2025 Carnival was purchased from Jim Butler Kia and has only ever been serviced at this dealership. While I can’t say exactly when the cover went missing, I believe it’s... read more

Eric L 

on Google

6 months ago

Look that car on Facebook stop by to check it out. They sold the car. But did not take it off their Facebook it's been a week later and the car is still on there I think they're doing a little bait and switch 

Behaija Dzananovic 

on Google

7 months ago

Didn’t end up buying/leasing a car from there. Can’t say how their customer experience is after the sale. I will say that before sale it’s okay. They were nice, and professional. Little disorganized. Their layout is a little weird. Biggest reason for the 3 star is that they told me they had 12 cars in stock 2-4 hours before arriving. When I got there they had one. They blamed it on their website not being updated. I drove 40 minutes to be told they only have one car.