Jeremiah's Italian Ice

Carrie Ring 

on Google

4 weeks ago

I recently visited the location Monday afternoon after picking up my children from school, and they were really in the mood to get Italian ice, and we’ve always been a fan of Jeremiah’s, and we’ve always loved their customer service. But as of recently, we’ve noticed that their customer service has declined rapidly, no longer a nice welcome, and no longer feel welcomed like we used to. I have to follow up with the fellow Carrie that commented before mine as well. I have to agree with her. Kayla was very disrespectful in my o... read more

carrie 

on Google

a month ago

If I could give this zero stars, I would!! Kayla’s customer service is extremely poor. On my first visit, she was dismissive, and I assumed it was just a bad day. After a recent encounter, it is clear this is her normal behavior! She is rude, demanding, and belittling to customers of all ages. The way she spoke to my kids, and the way I have seen her speak to other children, is completely unacceptable, and she is just as disrespectful toward adults. The previous staff was friendly and patient. Kayla is neither! Her behavior ... read more

carrie 

on Google

a month ago

If I could give this zero stars, I would!! Kayla’s customer service is extremely poor. On my first visit, she was dismissive, and I assumed it was just a bad day. After a recent encounter, it is clear this is her normal behavior! She is rude, demanding, and belittling to customers of all ages. The way she spoke to my kids, and the way I have seen her speak to other children, is completely unacceptable, and she is just as disrespectful toward adults. The previous staff was friendly and patient. Kayla is neither! Her behavior ... read more

carrie 

on Google

a month ago

If I could give this zero stars, I would!! Kayla’s customer service is extremely poor. On my first visit, she was dismissive, and I assumed it was just a bad day. After a recent encounter, it is clear this is her normal behavior! She is rude, demanding, and belittling to customers of all ages. The way she spoke to my kids, and the way I have seen her speak to other children, is completely unacceptable, and she is just as disrespectful toward adults. The previous staff was friendly and patient. Kayla is neither! Her behavior ... read more