Jellenek Family Eye Care

Elizabeth Mercer 

on Google

a day ago

I had to ask for a contact lens appt at a later date because the something was wrong with the room they used for contacts, so when I came back for my appointment I had towait 50 minutes to see the doctor. He gave me 5 samples and because of the times to come back for recheck I had to come back in 2 weeks later. I was told to save one of the contacts for my return appointment. I couldn’t beli e only got a total of 5 days worth one which was in my eyeball before leaving. Each and every time I have appointment but I still have ... read more

777nargo 

on Google

a week ago

The officemanager is terrible. Thedoctor is excellent in his eye exam, and the office staff is nice, so all went well untilmy glasseswere one week late, so I had to call to learn that the frame was in backorder. That was when the customer service went down the drain. A call two days later didn't help. So, three days later, in anothercall, the manager kept repeating"when something is in backorder, we never know", and she refused tounderstand myexplanation of why this is simply unacceptable. Fortunately, my glasses arrived fou... read more

Rachel Hurst 

on Google

5 months ago

I wouldn’t go here at all, they did nothing but waste my time, I paid almost 200 for glasses a month later and they won’t call me back not to mention they told me two weeks, called my insurance and filed a formal complaint against this location, awful management she never calls back I have left my name and number 18 times!!!! And no call back, I’m a high risk pregnancy and I need my glasses to drive and I’m driving with the wrong prescription! I’ve called and called and called with the same response the manager is never ther... read more

Heather Christopher 

on Google

5 months ago

This is the oddest doctors office I've had to work with. The reviews are accurate, go elsewhere. 

Aubrey Mullins 

on Google

6 months ago

I have taken kids to the Langley location for the past 7 years. It started out great, but now it’s horrible. Customer service is non existent and the receptionist will tell you that you are wrong and argue with you. They never have a trial pair of contacts for my son, and when they ordered them they did not call to let us know they were in. My husband went up there to ask if they were in, and the receptionist told he couldn’t give him the contacts because he had to check with doc to make sure they were the right prescription... read more