J.crew

liltz beatz 

on Google

2 months ago

I went in to buy a jumper and I was helped by a woman called Adrian. She is really rude and grumpy, it’s seems odd to me that people work in retail with no social awareness. When she wasn’t pulling faces she was semi helpful. I also noticed her being rude to the other staff. The store is nice and in a good location it’s just a shame the staff all seem to have there heads up there *** 

Josephine Blake 

on Google

5 months ago

Nobody helped me when I was in the store. After I got home, I saw that the items I purchased were FIFTY percent cheaper online!! Why shop in the store to pay more and not get help? They told me to come back in store for price adjustment, not worth my time driving. I don’t like to play pricing games, they probably just lost a customer. Idk why they couldn’t just fix it over the phone. Also, the receipt thing is weird. Idk why they won’t print a receipt like everyone else. Pretty terrible experience from customer service persp... read more

John Mendoza 

on Google

7 months ago

Stopped by on October 29 after work, about 30 minutes before closing. There was a short line that was serviced by a single employee but it wasn't moving because the employee was having a trouble completing a return. There were two other employees in the store, folding clothes, ignoring the line and their coworker. It wasn't until one of the customers pointed out that their employee needed help and came to serve other customers. Theres a disconnect in the jcrew team communication and management. When an employee is having a h... read more