JCPenney Salon

Steel Walk42 

on Google

a week ago

Jeffrey Smith just moved there and he is AWESOME 🤩. The last service I had there cost me almost $300 dollars for color & a haircut with no heads up and I nearly died. The prices are on the website & he discusses everything with you & you decide together what he will do to your hair AND he does a great job. Book an appointment with Jeff! I know several others that use him and LOVE him. 

Paislee Persinger 

on Google

3 months ago

I’m writing this because I was present during my mom’s appointment at the JCPenney Salon, and the experience made me uncomfortable. From the beginning, the hairstylist was dismissive and rude. My mom was trying to explain what she wanted and was clearly nervous, and instead of being patient or kind, the stylist interrupted her and spoke to her in a way that felt disrespectful. It was awkward and upsetting to watch. I was also spoken to rudely during the appointment, which made the environment feel tense and unwelcoming. At o... read more

Jacqueline Gill 

on Google

3 months ago

It has now been over one month since this incident. I have made one phone call to corporate and sent two follow-up emails. To date, no one from corporate has contacted me by phone or email. This ongoing lack of response demonstrates a failure to address a documented customer complaint. I was also informed that an additional $20 would be mailed to me — an unusual resolution — and I have not received it, nor have I received any communication confirming if or when it was sent. I am documenting this experience in full, as no fur... read more

Destiny Arthur 

on Google

6 months ago

I had a wonderful time there with my boyfriend for company lol! I got blonde highlights and my hair cut 6 inches. I had Michelle. She was very sweet and calm. It was very welcoming in the salon. My hair turned out beautiful! Though it took 5-6 hours for it all to be finished. Either way, I enjoyed my stay while it lasted. I see why it’s so busy. (Don’t mind my hair or why I look like that lol, I just took it when I was getting ready to go to bed.) 

Miss Anonymous 

on Google

7 months ago

Josie and the store staff were so rude. Hailey and Donna refused to tell me the name of the man whobsaidni should cut myself. Whatever you doSave yourself a headache and just don't go here.It's absolutely ridiculous. The staff is so rude and so uneducated you will be tragically sad. Considering I left my name and phone number for the salon to manger to call me back this is absolutely b.s.