JCPenney Portraits

Dominique Peters 

on Google

a year ago

I had a disappointing experience with this photographer Sonya. My appointment was scheduled for 11:30, but upon arrival, I was met with curtesy then disrespect after my darker siblings arrived. The photographer kept shooing me off, showing a lack of professionalism. Even when the couple before us asked for assistance on our behalf, the photographer responded indifferently, saying she didn't care. This level of disregard for scheduled appointments and customer service is unacceptable. 

Casey McNamara 

on Google

a year ago

Awful portrait studio experience. I made an appointment last week online for today at 7 PM for awkward family photos of my adult siblings and I. The portrait studio, store and the whole mall close at 8. I got a phone call the same day from an annoyed employee who made it clear to me that they close the portrait studio at 7 and I needed to come earlier. No problem, I told her we could show up earlier whenever she needed us too and she said 6:30. She called me again today to confirm that we needed to be there early, again with... read more

Holly Ryan 

on Google

a year ago

If I could rate it a zero, I would! My family and I had an appointment scheduled for 1pm and checked in. Upon arrival, the photographer was wrapping up a session and there were 2 families ahead of us. It got to be 145 and the photographer was wrapping up with the 1 family ahead of us and told the other family to go into the room. I asked how much longer and his response was each family gets 15 minutes of photo time, which is a lie and time to pick their photo package.Thr photographer never came over to inform us that he's be... read more