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JCPenney Portraits

3.4

About this business

Location details

4502 S Steele St #200, Tacoma, WA, 98409, United States

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WeekdayScheduleStatus
Mon11:00 a.m. to 7:00 p.m.
TueClosed
Wed11:00 a.m. to 7:00 p.m.
Thu11:00 a.m. to 7:00 p.m.
Fri10:00 a.m. to 7:00 p.m.
Sat10:00 a.m. to 7:00 p.m.
Sun11:00 a.m. to 5:00 p.m.
3.471 reviews
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Samantha Elle's profile image
Samantha Elle 
on Google
5 months ago

Photographer Du was awesome. Got some cute pics with his professional advice. 

Jenalysse Renaud's profile image
Jenalysse Renaud 
on Google
8 months ago

I went for holiday photos today. On the phone when I schedule I was told about “Santa’s toy shop” equipped with real toys and props. I got none of that. In addition our family portraits (the most important one) was terrible. I couldn’t see my kids as they were posed with me, but they looked awful! The individual photos of me with my kids looked like someone took them on a phone. In addition to running behind, which I understand, all the photographer kept saying is she needed help with posing ideas, she forgot the different g... read more

Bethany Lee's profile image
Bethany Lee 
on Google
8 months ago

We had a terrible experience getting family photos done at JC Penney today. Our appointment was at 9:30 AM, but since the mall was closed, there were no instructions on where to go to get inside. I tried calling for help, but no one answered. They finally called me 5 minutes before the appointment to tell me where to go. By then, we were already out of the car, standing in the rain on the opposite side of the building. Packing back up and driving around seemed worse than just walking, so we had to trek all the way around in ... read more

Michelle Plasse's profile image
Michelle Plasse 
on Google
8 months ago

This is my first bad experience at JCPenney Portraits. They had no idea how to arrange us, our family photos were lopsided. There were shadows on peoples faces and my son in laws eyes were closed in several pictures. 

VW's profile image
VW 
on Google
8 months ago

19 photos for $300 and half of them either my son or husbands eyes are closed. I can’t and won’t print any of these photos so just wasted $300. The editing isn’t done well for people of color. They blur or airbrush too much of the skin which made them look unrealistic. Just disappointed. I thought this was a quick and easy option for holiday photos and well it was quick the photos didn’t turn out great. Our entire session lasted about 15 min? I feel like you shouldn’t have to pay for photos if you don’t end up using them, bu... read more

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Frequently asked questions about JCPenney Portraits

How is JCPenney Portraits rated?

JCPenney Portraits has a 3.4 star rating with 71 reviews. 

When is JCPenney Portraits open?

JCPenney Portraits is closed now. It will open at 10:00 a.m. 

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