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JCPenney Optical

1.9

About this business

Location details

515 Cabela Dr, Triadelphia, WV, 26059, United States

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WeekdayScheduleStatus
Mon11:00 a.m. to 6:00 p.m.
Tue11:00 a.m. to 7:00 p.m.
Wed11:00 a.m. to 6:00 p.m.
Thu11:00 a.m. to 6:00 p.m.
Fri11:00 a.m. to 7:00 p.m.
Sat11:00 a.m. to 6:00 p.m.
SunClosed
1.913 reviews
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Dream Réaltaí's profile image
Dream Réaltaí 
3 weeks ago

spent $200 for 2 pairs of glasses and was told 6-8 weeks. 11 weeks, 9 phone calls and 5 voicemails later and still nothing. have never gotten a person on the phone. 

Michael Brown's profile image
Michael Brown 
2 months ago

I understand why the rating for this place is so low. The lady on the phone demanded a bunch of information before allowing me to schedule an appointment. Given some back-and-forth for a couple minutes she then proceeds to tell me appointments are booked out a month ahead. Could've started with that dummy 😂😂 

Shana Grady's profile image
Shana Grady 
5 months ago

Self paid cash for my glasses that were supposed to be on sale. Had to pay $40 extra for a stronger prescription. Was told 2-3 weeks. Its been 7 weeks so far with no calls from them. I've called 3 times with no answers just that they are still in production. Will never go back. Dr. Graebe was amazing but the Optical Center inside the store is 100% trash 

Sam Richardson's profile image
Sam Richardson 
7 months ago

It's honestly a good experience and the only place open for seeing patients at this time 

Bruce H's profile image
Bruce H 
7 months ago

Went in Sept to get and eye exam and glasses. The eye exam was quick and painless. The frames on the other hand have been a nightmare. It took 4 weeks for my glasses to come in. Only to find out that Karen wrote the wrong prescription down so had to send them back out. Call them on Friday to see if they was in note this is 3 weeks after they sent them back. All I got is waiting on the lenses no ETA or nothing. Didnt even get a goodbye just hung up and no surprise it was Karen. So called corporate and filed a complaint on how... read more

Frequently asked questions about JCPenney Optical

How is JCPenney Optical rated?

JCPenney Optical has a 1.9 star rating with 13 reviews. 

When is JCPenney Optical open?

JCPenney Optical is closed now. It will open tomorrow at 11:00 a.m. 

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