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JCPenney Optical
- Laser Eye Surgery/Lasik
- Pueblo, CO
About this business
Location details
3301 Dillon Dr, Pueblo, CO, 81008, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 6:00 p.m. | |
| Tue | 10:00 a.m. to 6:00 p.m. | |
| Wed | 10:00 a.m. to 6:00 p.m. | |
| Thu | 10:00 a.m. to 6:00 p.m. | |
| Fri | 11:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | 12:00 p.m. to 4:00 p.m. |
Roberta was amazing! She was kind and took time telling me which glasses looked the best.
The staff (especially the manager) is totally incompetent and customer service is a nightmare.
I bought 2 pair of progressive glasses on sale 99.99 spent 322. I've purchase these same glasses before had no problems this time however neither one fits correctly was told by Roberta nothing could be done REALLY? she said I hadn't purchased insurance I was never offered insurance. So now I'm stuck with 2 pair that are so uncomfortable really hard to wear so guess I'll have to wear my glasses from 5 years ago that are great! So very unhappy with glasses and service.
If I could I would give this place -5 stars. A few years ago I took my son in. I bought him glasses and got a warranty on them because he was 8 and why wouldn't I. Well a couple of months after getting the glasses my son broke part of the frame so I called in to ask about repairs, I dont remember her name but the lady that is always there told me that I did not get a warranty. After arguing back and forth for a few minutes she finally agreed that I did in fact get the warranty. They sent the glasses off and said they would b... read more
Customer service is seriously lacking. My daughter's glasses were made incorrectly. So they sent them back saying they would expedite them. A week later we inquired where the glasses were. We were told it would be another 5 days! Then I got a phone call a few hours later saying they would be in sooner. But sure enough, it actually took 2 weeks to get the glasses back! And then when I went to pick them up I got attitude from the employee in front of another customer. I had to finally speak up and ask for the glasses after hav... read more
Frequently asked questions about JCPenney Optical
How is JCPenney Optical rated?
JCPenney Optical has a 2 star rating with 8 reviews.
When is JCPenney Optical open?
JCPenney Optical is closed now. It will open at 10:00 a.m.
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