JCPenney Optical's cover image
Claim this profile

This profile has not been claimed by the business owner or representative.

Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!

JCPenney Optical

3.1

About this business

Location details

3700 S Meridian, Puyallup, WA, 98373, United States

Get directions
WeekdayScheduleStatus
Mon10:00 a.m. to 6:00 p.m.
Tue10:00 a.m. to 6:00 p.m.
Wed10:00 a.m. to 6:00 p.m.
Thu10:00 a.m. to 6:00 p.m.
Fri10:00 a.m. to 6:00 p.m.
Sat10:00 a.m. to 5:00 p.m.
SunClosed
3.114 reviews
Select a rating
Bobbie Matters's profile image
Bobbie Matters 
on Google
9 months ago

Not happy with the service! Defective frames replacing them is a joke!! Asked for a refund, they want to fix the issue! Well it's been a couple months now. Still waiting for replacement frames. Good luck getting good customer service! Definitely will not go back here for glasses. First time trying them and it will be the last. I love shopping at JC Penney I have great customer service in many other departments. Just not the optical department!!! Very disappointed!! No we are looking at November here real soon. Still waiting ... read more

Bobbie Matters's profile image
Bobbie Matters 
on Google
10 months ago

Not happy with the service! Defective frames replacing them is a joke!! Asked for a refund, they want to fix the issue! Well it's been a couple months now. Still waiting for replacement frames. Good luck getting good customer service! Definitely will not go back here for glasses. First time trying them and it will be the last. I love shopping at JC Penney I have great customer service in many other departments. Just not the optical department!!! Very disappointed!! 

Cheryl Holien's profile image
Cheryl Holien 
on Google
a year ago
Dan Smith's profile image
Dan Smith 
on Google
a year ago

I bought a pair of reading glasses years ago. Recently one of the lenses popped out and a nose pad fell off, so I popped the lens back in (sort of) and put the nose pad back on (albeit backward) and then I noticed a screw was missing alotogether. Needless to say, I was no longer able to wear them so I brought them in and Janine fixed them for free. They actually fit better now than they did when I first bought them. Great service snd Janine was wonderful to deal with. I highly recommend them to all. 

Rrrr's profile image
Rrrr 
on Google
a year ago

Fantastic deals, absolutely greatest staff. The ladies there were very kind and knowledgeable. Took about three hours to try on many of their frames and inquire about all the options available. After all was said and done, ordered two pairs of readers and two pairs of distance glasses. Very pleased and to the kind ladies, thank you. 

View all google reviews

Frequently asked questions about JCPenney Optical

How is JCPenney Optical rated?

JCPenney Optical has a 3.1 star rating with 14 reviews. 

When is JCPenney Optical open?

JCPenney Optical is open now. It will close at 6:00 p.m.  

Need help? Contact us.

Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com