James Y. Shen, M.D. | Medical Oncologist and Hematologist

Melissa D. 

on Birdeye

8 months ago

My experience with Dr. Cohen at City of Hope was deeply disappointing. He came across as rude, disinterested, and completely lacking in empathy. During our one-on-one interactions, he spoke to me in a snarky, dismissive tone that made me feel uncomfortable and dehumanized. What was even more unsettling was the shift in his demeanor when nurses were present—he suddenly became polite and professional, which only highlighted the contrast and made the disrespect feel intentional. No patient should have to navigate care in an env... read more

Sun F. 

on Birdeye

10 months ago

This place has changed so much since they were CTCA. They no longer put their patients needs first. What used to be a wonderful facility has turned to greed and causing patients inconvenience! Its all about $$$ What a shame that they have become so bad Do better! 

Misty 

on Birdeye

a year ago

Terrible. There's no communication. They forgot to send Rx needed before chemo to the pharmacy. The Dr. sees the PSA levels rising from 90 to 125 to 147 now it's 172. She wants to CONTINUE with the same exact chemo that's making the PSA rise. They will not give a breakdown of charges on the bill. I asked. The excuse was, "Well, billing works from home. We can't get ahold of them." No. Long Beach City Of Hope is worse than Harbor UCLA. 

Debbie Petz Hall H. 

on Birdeye

2 years ago

I am sad as I write this review. Cancer Center of America was so good! I referred people, but City of Hope has ruined what a wonderful place this was! There is no longer the respect for the patients, professionalism is gone, cleanliness of the restrooms is terrible. The friendliest employee, not a doctor was the food service worker! On that topic.... City of Hope won't accept the food vouchers from Cancer Center of America! I mean come on, how cheap are you becoming? The employees need to remember they are there BECAUSE ... read more