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Jaguar Land Rover Newport Beach Service Department
- Auto Repair
- Newport Beach, CA
About this business
Location details
2101 Dove St, Newport Beach, CA, 92660, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
I had a problem with the service department and the general manager Zachary Blau stepped in, and I am blown away by his commitment to 110% customer satisfaction. He is excellent and a true leader. For sales call Rusty, a Sony and avoid at all costs service coordinator, Douglas Smith, who should be terminated. It’s shame that DOUGLAS is a stain on this five star review and hopefully the situation with him will be rectified . I’ll be back to buy my next vehicle there!
My vehicle was serviced for the first time this past Saturday. This was only the second time I have been there and both experiences were anything but enjoyable. To elaborate on this past weekend, I had my appointment scheduled a month in advance. When I arrived, unbeknownst to me there was not a Land Rover service advisor present. John Schulteis was the advisor for this particular weekend. He was rather short with me from the beginning. Pushed a document in front of me and said "sign here, here and here. It will be $799 befo... read more
Extremely rude and insensitive sales manager Marcus Hawkins. Rudely said that it is my car and I will do whatever I want. Would never recommend anyone to buy a car from this place. They treat you as if you are irrelevant and are not willing to even listen to you. They will do whatever they want you to do. There are many other places to shop around.
Worst dealership ever. I have been in the car business for 20 years & know how this is supposed to work. They treated my daughter that is young (25 yo) as if she couldn’t afford or buy the unit, so they profiled her, were very rude to her & talked down to her, especially Todd!! Then when I got involved, I offered 95K plus TT&L for the car. They accepted. Then after I lined everything up, took care of her financing outside of the dealership because they wanted to keep jabbing, she gets there to pick up the car with a... read more
Excellent service. I had to turn my car in because of a car air bag recall. I was late and didn't know who I had an appointment with. The customer service man was so polite. He took me in his office pulled up the info on his computer. He saw someone else was supposed to handle the info but he didn't turn me away. He took care of everything I needed. Even offered me a soda. He made sure the driver Calvin took me home. Calvin was a very safe driver. The ride was smooth. Calvin later picked me up again to retrieve my car and ag... read more
I just wanted to give a huge THANK YOU to Mario Panayotidis he did a wonderful job taking care of me while my car was being worked on. Thank you so much for taking out time with me and being so kind and courteous. YOU ROCK, I will be back soon LATOYNA NEWBY
DO NOT BUY FROM THIS DEALERSHIP!!! IM REGRETTING IT BIG TIME!!! Going thru a very bad experience RIGHT NOW! with these Rude, Despicable people! I purchased a 2021 Land Rover RR Velar P400 R-Dynamic I purchased this vehicle on Saturday 06/12/2021, drove it approx 120 miles that day. Next morning 06/13/2021 heading home, approx 3 minutes into the ride, the car begins to sputter and misfire violently We stopped to add fuel, thinking maybe the fuel in the tank (from dealership)was bad..... topped off tank and continued home spu... read more
Terrible service dept. So rude and unfriendly. They act like they are doing you a favor.
Bought a discovery in June 2020 off of Bobby and it is now September and they have still not sent my paperwork to the WV dmv. Have been calling for weeks and dory does not know how to rerun a phone call or so her job. The salesman is completely out of the picture and pawned this issue off on someone else. Bought our last la d rover at Bobby regal and regret not going back. Even if you save money think twice it’s not worth the headache of the incompetence you deal with afterwards.
Frequently asked questions about Jaguar Land Rover Newport Beach Service Department
How is Jaguar Land Rover Newport Beach Service Department rated?
Jaguar Land Rover Newport Beach Service Department has a 4.3 star rating with 658 reviews.
When is Jaguar Land Rover Newport Beach Service Department open?
Jaguar Land Rover Newport Beach Service Department is closed now. It will open at 7:00 a.m.
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