Jack Rabbit Sports

lsilverm 

on Citysearch

17 years ago

Reply to customer service complaint – I'm the owner of JackRabbit and wanted to reply to the woman who had an issue with the shoelace on her shoe. Our store manager Mike dealt with her personally, and I also dealt with her personally. Mike did not tell her that we wouldn't replace the shoe laces -- he told her that we don't sell shoe laces independently of shoes, because we so rarely get requests for them. (My recollection is that the shoes were too worn to simply replace the entire shoe, but it's been a while...) Mike sugge... read more

objetsperdu 

on Citysearch

17 years ago

Terrible customer service – Question: How many Jack Rabbit employees does it take to replace a defective shoelace? Answer: None -- they won't do it! This store prides itself on its service, but doesn't stand behind a product it sells. I discovered that the surly employee who told me there was nothing he could do was the manager. Ha! There are other running shoe stores in this city, and they're probably all heads above this one. 

originaltriguy 

on Citysearch

18 years ago

Super friendly staff – Super friendly folks at JackRabbit made for a pleasant shopping experience. They have a video taped running analyis that is great, and at no cost is finally something for us middle of the pack athletes.