Jack Madden Ford Service Center

Miguel Ggonzal 

on Google

4 weeks ago

I bought a ford taurus 2016 i paid $3000 dollars for 3 years of warranty in 3 years i never brought the car to fix and when i realy need it to be fix they refuse to fix it so i waste 3000 of my packet for no reason. 

Jim Lambert 

on Google

a month ago

Took my F350 in for recalls and to replace the passenger tie-rod. Tech says I need $4k of work: ball joints, draglink, tie rods, steering stab. Decided to just do the recalls and picked up the truck and took it to a local shop to verify the rest of the work was necessary. They jacked up the front end and even with a 3ft bar they couldn’t get any play out of the ball joints, draglink, etc. The only thing that needs fixing is the passenger tie rod. My recommendation: don’t take your vehicle here. 

Aiqin Zheng 

on Google

a month ago

This is by far the worst Ford service experience I’ve ever had — no exceptions. I received a recall notice about the rearview camera, so I visited Jake Madden Ford in Norwood on April 21st to confirm whether they had the parts needed for the recall. They did, so I scheduled an appointment for the morning of April 28th. On April 28th, I arrived in the morning. Chris was the one who received me. I told him I’m not a Norwood resident and that I needed the car to get home after work. He told me the recall would take a few hours ... read more

David Pacheco 

on Google

a month ago

Great service dept. Chris is very helpful and great to deal with